Remote Regional ERP Support Leader – Norway

Tangent International

Norway

Remote

NOK 900,000 - 1,200,000

Full time

5 days ago

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Job summary

Join a PE-backed international software company delivering specialist ERP technology to complex manufacturing sectors. We are seeking an experienced Customer Support Team Lead in Norway to own the regional support function, drive operational discipline and foster a proactive, consultative customer experience.

You will lead a Norway-based team, maintain strong ties with global support leadership, and ensure alignment with international standards while delivering high-quality, scalable support for

Qualifications

Experience leading a Customer Support, Service Desk or Service Delivery team.
Background in software/ERP environments is beneficial.
Strong communication and collaboration across international teams.
Comfortable using KPIs and operational metrics to drive service improvement.

Responsibilities

Lead and develop the regional Customer Support team in Norway.
Drive coaching, performance conversations and development planning.
Manage service metrics, queues and prioritisation of customer cases.
Escalate complex issues appropriately and collaborate with product/tech teams.
Maintain a proactive, consultative support culture and improve processes over time.

Skills

People leadership

Customer support leadership

ERP knowledge

Case management systems

Fluent English

Remote collaboration

Tools

Zendesk

Freshdesk

Jira Service Management

ServiceNow

Salesforce

Job description

You will lead a Norway-based team, maintain strong ties with global support leadership, and ensure alignment with international standards while delivering high-quality, scalable support for

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