Support Associate Pio (Temporary)

AutoStore; Stavanger; On-site; NOK 450,000 - 750,000; Full time

Benefits offered by this job

Office in Stavanger Øst Eastside

Small collaborative team

Job summary

AutoStore is seeking a customer‑focused remote support specialist to assist Pio customers and distributors across Europe from our Stavanger base. You will diagnose software, IT and hardware issues using remote tools, guide customers through fixes, and maintain documentation while meeting SLAs.

English fluency is required, and additional European languages are a plus. Be part of a small collaborative team located at the Stavanger Øst Eastside office, with exciting opportunities to grow in

Qualifications

• Experience with remote IT support and basic hardware.
• Experience with TeamViewer and support ticket systems.
• Customer service or direct customer contact experience.
• Basic knowledge of software, IT systems and networking.
• Fluency in English; additional European languages a plus.

Responsibilities

• Provide first- and second-line remote support for Pio customers and distributors across Europe.
• Diagnose and troubleshoot software, IT, hardware and performance issues using remote tools.
• Guide customers through fixes so issues are resolved safely and efficiently.
• Monitor and respond to support tickets, documenting and resolving cases within service level expectations.
• Escalate complex issues when needed, while staying the customer’s main point of contact.
• Spot recurring issues and help improve support processes as Pio grows.

Skills

Remote IT support

Basic hardware knowledge

TeamViewer

Ticket systems

Customer service

IT networking basics

English fluency

Tools

TeamViewer

Ticketing systems

Job description

What you’ll be working on

• Provide first- and second-line remote support for Pio customers and distributors across Europe
• Diagnose and troubleshoot software, IT, hardware and performance issues using remote tools
• Guide customers through fixes so issues are resolved safely and efficiently
• Monitor and respond to support tickets, keeping cases documented and resolved within service level expectations
• Escalate complex issues when needed, while staying the customer’s main point of contact
• Spot recurring issues and help improve our support processes as Pio grows

You’ll thrive here if you

• Like figuring out why something isn’t working and how to fix it
• Enjoy working directly with customers and have an excellent tone of voice
• Stay calm when there’s a problem to solve
• Learn quickly and can prioritize your own work independently
• Want to build your skills in automation and robotics

What you bring

• Experience with remote support for IT and basic hardware
• Experience with TeamViewer and support ticket systems
• Customer service or other direct customer contact
• Basic knowledge of software, IT systems and networking
• Fluency in English; additional European languages are a plus

What you’ll get at Pio

Hands‑on experience with warehouse automation and robotics

Training across Pio and AutoStore technology

Direct experience working with customers across Europe

Possibility of continuing after 3 months.

Small collaborative team with a great office location in Stavanger Øst at Eastside

We offer:

• A Collaborative and Inclusive Culture where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision‑making.
• A Creative and Safe Workplace by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange.
• International and Supportive Environment within a Norwegian multinational that values collaboration and innovation.

Location for this role is Stavanger, Norway

Application deadline: October 31st.

AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.

We believe that following a defined and structured recruitment process will ensure that we have a fair and equal process for all candidates. We focus on finding the right talent and have designed our process to reduce biases and have a good candidate experience. For that reason, we are not accepting open applications, but encourage you to set up a job alert on our recruitment page to be notified when the next opportunity arises within your field of interest.

Try our brand new AutoStore Pathfinder! Here you will be able to take a short questionnaire and read about where in our organization your skillset and personality can be a fit AutoStore, founded 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order‑fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. We are a value driven organization, with our people being our most important asset. Lean, Bold, and Transparent manifest itself in everything we do, and are pushing borders to increase efficiency, safety and develop new products for our customers. AutoStore was born out of the great idea for storing goods like Rubik's Cube, instead of Dominos. We are now looking for talent that share our values and curiousity for new technology and development