Support Associate Pio (Temporary)

AutoStore™; Stavanger; Remote; NOK 262,000 - 331,000; Full time

Benefits offered by this job

Possibility of extension after 3 month

Job summary

AutoStore's Pio unit seeks a hands-on Support Associate to troubleshoot software, IT, and hardware, and guide customers to fast, safe solutions across Europe. This temporary 3-month role offers remote work and potential extension while you build real technical skills through direct customer interaction.

Ideal candidates have remote IT support experience, familiarity with TeamViewer and ticket systems, and strong English communication.

Qualifications

• Experience with remote support for IT and basic hardware.
• Experience with TeamViewer and support ticket systems.
• Customer service or direct customer contact experience.
• Basic knowledge of software, IT systems and networking.
• Fluency in English; additional European languages are a plus.

Responsibilities

• Provide first- and second-line remote support for Pio customers and distributors across Europe.
• Diagnose and troubleshoot software, IT, hardware and performance issues using remote tools.
• Guide customers through fixes so issues are resolved safely and efficiently.
• Monitor and respond to support tickets, keeping cases documented and resolved within SLAs.
• Escalate complex issues when needed, while staying the customer’s main point of contact.
• Spot recurring issues and help improve our support processes as Pio grows.

Job description

About The Job

Join us in making warehouse automation accessible to more businesses.

About The Job

Join us in making warehouse automation accessible to more businesses.

Created by AutoStore, Pio brings advanced cube storage technology to small and mid-sized companies, helping them handle more orders and use space smarter. As we grow across Europe, we’re looking for a hands‑on Support Associate to keep our customers up and running.

This is a temporary 3-month role with the possibility of extension.

You’ll support Pio customers across Europe remotely, troubleshooting software, IT and hardware issues and guiding customers to fast, safe solutions. It’s a great entry point if you’re early in your career and want to build real technical skills while working directly with customers.

What You’ll Be Working On

• Provide first- and second-line remote support for Pio customers and distributors across Europe
• Diagnose and troubleshoot software, IT, hardware and performance issues using remote tools
• Guide customers through fixes so issues are resolved safely and efficiently
• Monitor and respond to support tickets, keeping cases documented and resolved within service level expectations
• Escalate complex issues when needed, while staying the customer’s main point of contact
• Spot recurring issues and help improve our support processes as Pio grows

You’ll thrive here if you

• Like figuring out why something isn’t working and how to fix it
• Enjoy working directly with customers and have an excellent tone of voice
• Stay calm when there’s a problem to solve
• Learn quickly and can prioritize your own work independently
• Want to build your skills in automation and robotics

What You Bring

• Experience with remote support for IT and basic hardware
• Experience with TeamViewer and support ticket systems
• Customer service or other direct customer contact
• Basic knowledge of software, IT systems and networking
• Fluency in English; additional European languages are a plus

What You’ll Get At Pio

• Hands‑on experience with warehouse automation and robotics
• Training across Pio and AutoStore technology
• Direct experience working with customers across Europe
• Possibility of continuing after 3 months.
• Small collaborative team with a great office location in Stavanger Øst at Eastside

We offer:

• A Collaborative and Inclusive Culture where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision‑making.
• A Creative and Safe Workplace by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange.
• International and Supportive Environment within a Norwegian multinational that values collaboration and innovation.

Location for this role is Stavanger, Norway

Application deadline: October 31st.

Please note that we review applications continuously.

All inquiries are treated confidentially.

AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job’s alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.