Support Associate Pio (Temporary)

AutoStore System, Inc; Stavanger; Hybrid; NOK 469,000 - 536,000; Full time

Benefits offered by this job

Hands-on experience in warehouse tech

Training across Pio/AutoStore tech

Work with customers across Europe

Potential to continue after 3 months

Vibrant team at Stavanger Øst Eastside

Job summary

AutoStore in Stavanger is seeking a hands-on Support Associate (temporary 3-month) to help keep our European customers up and running. You’ll support Pio customers across Europe remotely, diagnosing software, IT and hardware issues and guiding customers to safe solutions.

This entry-position role offers training, exposure to warehouse automation, and the chance to extend beyond three months as you build practical skills while working directly with customers across Europe.

Qualifications

• Experience with remote support for IT and basic hardware.
• Experience with TeamViewer and support ticket systems.
• Customer service or other direct customer contact.
• Basic knowledge of software, IT systems and networking.
• Fluency in English; additional European languages are a plus.

Responsibilities

• Provide first- and second-line remote support for Pio customers and distributors across Europe.
• Diagnose and troubleshoot software, IT, hardware and performance issues using remote tools.
• Guide customers through fixes so issues are resolved safely and efficiently.
• Monitor and respond to support tickets, keeping cases documented and resolved within service level expectations.
• Escalate complex issues when needed, while staying the customer’s main point of contact.
• Spot recurring issues and help improve our support processes as Pio grows.

Skills

Remote IT support

TeamViewer

Ticket systems

Customer service

Software basics

Networking basics

English

Tools

TeamViewer

Ticketing systems

Job description

## Support Associate Pio (Temporary)Apply: Stavanger, Norway: Full time: Posted Today: End Date: October 31, 2026 (11 days left to apply): JR102754**About the job**Join us in making warehouse automation accessible to more businesses. Created by AutoStore, Pio brings advanced cube storage technology to small and mid-sized companies, helping them handle more orders and use space smarter. As we grow across Europe, we’re looking for a hands-on Support Associate to keep our customers up and running. This is a temporary 3-month role with the possibility of extension. You’ll support Pio customers across Europe remotely, troubleshooting software, IT and hardware issues and guiding customers to fast, safe solutions. It’s a great entry point if you’re early in your career and want to build real technical skills while working directly with customers. **What you’ll be working on*** Provide first- and second-line remote support for Pio customers and distributors across Europe* Diagnose and troubleshoot software, IT, hardware and performance issues using remote tools* Guide customers through fixes so issues are resolved safely and efficiently* Monitor and respond to support tickets, keeping cases documented and resolved within service level expectations* Escalate complex issues when needed, while staying the customer’s main point of contact* Spot recurring issues and help improve our support processes as Pio grows **You’ll thrive here if you*** Like figuring out why something isn’t working and how to fix it* Enjoy working directly with customers and have an excellent tone of voice* Stay calm when there’s a problem to solve* Learn quickly and can prioritize your own work independently* Want to build your skills in automation and robotics **What you bring*** Experience with remote support for IT and basic hardware* Experience with TeamViewer and support ticket systems* Customer service or other direct customer contact* Basic knowledge of software, IT systems and networking* Fluency in English; additional European languages are a plus **What you’ll get at Pio*** Hands-on experience with warehouse automation and robotics* Training across Pio and AutoStore technology* Direct experience working with customers across Europe* Possibility of continuing after 3 months.* Small collaborative team with a great office location in Stavanger Øst at Eastside **We offer:*** **A Collaborative and Inclusive Culture** where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision-making.* **A Creative and Safe Workplace** by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange.* **International and Supportive Environment** within a Norwegian multinational that values collaboration and innovation.Location for this role is Stavanger, Norway**Application deadline: October 31st.** Please note that we review applications continuously—if this opportunity excites you, we encourage you to apply as early as possible! All inquiries are treated confidentially.