Remote IT & Hardware Support Specialist — Europe

AutoStore™; Stavanger; Remote; NOK 262,000 - 331,000; Full time

Benefits offered by this job

Possibility of extension after 3 month

Job summary

AutoStore's Pio unit seeks a hands-on Support Associate to troubleshoot software, IT, and hardware, and guide customers to fast, safe solutions across Europe. This temporary 3-month role offers remote work and potential extension while you build real technical skills through direct customer interaction.

Ideal candidates have remote IT support experience, familiarity with TeamViewer and ticket systems, and strong English communication.

Qualifications

• Experience with remote support for IT and basic hardware.
• Experience with TeamViewer and support ticket systems.
• Customer service or direct customer contact experience.
• Basic knowledge of software, IT systems and networking.
• Fluency in English; additional European languages are a plus.

Responsibilities

• Provide first- and second-line remote support for Pio customers and distributors across Europe.
• Diagnose and troubleshoot software, IT, hardware and performance issues using remote tools.
• Guide customers through fixes so issues are resolved safely and efficiently.
• Monitor and respond to support tickets, keeping cases documented and resolved within SLAs.
• Escalate complex issues when needed, while staying the customer’s main point of contact.
• Spot recurring issues and help improve our support processes as Pio grows.

Job description

AutoStore's Pio unit seeks a hands-on Support Associate to troubleshoot software, IT, and hardware, and guide customers to fast, safe solutions across Europe. This temporary 3-month role offers remote work and potential extension while you build real technical skills through direct customer interaction.

Ideal candidates have remote IT support experience, familiarity with TeamViewer and ticket systems, and strong English communication.