Remote Support Associate - EU, 3-Month Contract

AutoStore System, Inc

Stavanger

Híbrido

NOK 469.000 - 536.000

Jornada completa

Hace 5 días

Sé de los primeros/as/es en solicitar esta vacante

Consigue una respuesta de este empleador

Tu currículum y tu carta de presentación, adaptados exactamente a lo que buscan contratar.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Hands-on experience in warehouse tech

Training across Pio/AutoStore tech

Work with customers across Europe

Potential to continue after 3 months

Vibrant team at Stavanger Øst Eastside

Descripción de la vacante

AutoStore in Stavanger is seeking a hands-on Support Associate (temporary 3-month) to help keep our European customers up and running. You’ll support Pio customers across Europe remotely, diagnosing software, IT and hardware issues and guiding customers to safe solutions.

This entry-position role offers training, exposure to warehouse automation, and the chance to extend beyond three months as you build practical skills while working directly with customers across Europe.

Formación

Experience with remote support for IT and basic hardware.
Experience with TeamViewer and support ticket systems.
Customer service or other direct customer contact.
Basic knowledge of software, IT systems and networking.
Fluency in English; additional European languages are a plus.

Responsabilidades

Provide first- and second-line remote support for Pio customers and distributors across Europe.
Diagnose and troubleshoot software, IT, hardware and performance issues using remote tools.
Guide customers through fixes so issues are resolved safely and efficiently.
Monitor and respond to support tickets, keeping cases documented and resolved within service level expectations.
Escalate complex issues when needed, while staying the customer’s main point of contact.
Spot recurring issues and help improve our support processes as Pio grows.