Remote Enterprise Account Director

Lever, Inc.; Norway; On-site; NOK 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Fully remote

Global client exposure

Mentorship and leadership growth

Job summary

Lever, Inc. is seeking an Account Director based in Norway to lead and grow a portfolio of enterprise customers within a global creative services environment.

You will own the customer relationship from scoping through delivery, renewal, and expansion, combining strategic account leadership with commercial growth. You will work with senior stakeholders, cross-functional delivery teams, and partners to turn business objectives into scalable programs, driving retention, growth, and high-quality

Qualifications

• 5–10+ years of experience in account management or client services within creative, marketing, digital, or related environments.
• 3–5+ years in an account leadership position such as Senior Account Manager, Group Account Manager, Account Director, or equivalent.
• Proven experience managing and growing enterprise or high-value global customer accounts.
• Strong commercial acumen with revenue, retention, and account growth targets experience.
• Experience working with enterprise, SaaS, D2C, or B2B clients.
• Ability to build relationships with senior stakeholders and navigate procurement processes.
• Experience leading, coaching, and developing cross-functional teams.
• Strong operational mindset to scale delivery while maintaining quality and profitability.
• Ability to translate business objectives into actionable programs and measurable outcomes.
• Excellent communication, stakeholder management, problem-solving, and negotiation skills.
• Structured, proactive, and solution-oriented approach to managing complex accounts.
• Ability to work remotely across multiple time zones and cultures.

Responsibilities

• Own the end-to-end relationship for a portfolio of 5–10 enterprise customers, strengthening retention, expansion, and executive trust.
• Develop and execute strategic account plans to identify upgrade, expansion, and long-term growth opportunities.
• Lead renewal processes and commercial negotiations in collaboration with leadership.
• Build and maintain strong relationships with senior client stakeholders and procurement teams.
• Translate customer objectives and business needs into scalable creative programs and solutions.
• Partner with Project Managers and Producers to coordinate delivery across multiple workstreams and maintain a high-quality customer experience.
• Serve as the senior escalation point for complex customer issues, resolving challenges quickly with confidence.
• Monitor account health, burn rates, pacing, performance, and profitability across accounts.
• Develop ROI-focused business cases that demonstrate value and impact of proposed solutions.
• Identify opportunities to use AI and automation to improve outcomes, efficiency, and delivery.
• Coach and develop Project Managers and Producers, raising delivery standards and customer management capabilities.
• Collaborate with Creative, Product, and Operations teams to align resourcing and execution with customer needs.

Skills

Account management

Account leadership

Enterprise accounts

Commercial acumen

SaaS clients

Stakeholder management

Team leadership

Operational mindset

Strategic translation

Negotiation

Communication

Problem-solving

Remote collaboration

Job description

Lever, Inc. is seeking an Account Director based in Norway to lead and grow a portfolio of enterprise customers within a global creative services environment.

You will own the customer relationship from scoping through delivery, renewal, and expansion, combining strategic account leadership with commercial growth. You will work with senior stakeholders, cross-functional delivery teams, and partners to turn business objectives into scalable programs, driving retention, growth, and high-quality