Strategic Enterprise Success Manager – Benelux

Trustpilot Italia

Amsterdam

On-site

EUR 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Bonus

Vacation days

Volunteer days

Learning & development

Headspace & EAP

Office perks

Commuter allowance

Job summary

Trustpilot in Amsterdam is seeking an Enterprise Customer Success Manager to own the most strategic Benelux accounts. You will be the executive sponsor from onboarding through renewal, shaping adoption and long-term value.

You’ll translate data into ROI, manage health, mitigate churn, and collaborate with Product, Marketing and Account Managers to drive growth and strong NPS. Fluency in Dutch and English, SaaS/tech CS experience, and a proactive mindset are essential for this strategic yet

Qualifications

Fluent in Dutch and proficient in English.
Strong experience in Customer Success or Account Management in SaaS or technology.
Understanding of digital advertising/ search marketing preferred.
Proven ability to drive product adoption, NPS and retention through strategic intervention.
Excellent communication and relationship-building across multiple stakeholders.

Responsibilities

Lead executive onboarding and long-term success planning for top Benelux accounts.
Translate usage data into ROI narratives and demonstrate impact on funnel metrics.
Maintain high Gross Renewal Rate by monitoring customer health and addressing risks.
Own portfolio health, mitigate churn, and identify growth opportunities.
Act as the primary executive contact bridging customer needs with Trustpilot leadership.
Synthesize customer needs into insights informing the product roadmap and processes.