Benelux Customer Success Leader: Adoption & Growth

Trustpilot Italia; Amsterdam; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation + bonus

20 days holiday + 5 extra after 1 year

2 volunteering days per year

Trustpilot Academy & Blinkist learning

Headspace & 24/7 EAP access

Office amenities: Nintendo, popcorn,咖啡

Commuter allowance

Job summary

Trustpilot is seeking an Associate Customer Success Manager for the Benelux market, based in Amsterdam. You will own a portfolio, driving onboarding, adoption, and measurable value for customers while reducing churn. You will collaborate with Account Managers, Marketing and Product to maximize health, advocacy and revenue impact.

Fluent Dutch and proficient English are essential. This role offers a dynamic SaaS environment, data-driven decision making, and a chance to grow within a global leader

Qualifications

• Fluent in Dutch and proficient in English.
• Prior experience in customer success, account management in a SaaS or technology environment.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.
• Technically confident and able to guide customers through setup, usage and best practices.
• Strong communication skills across multiple stakeholder levels.
• Highly organized with the ability to manage a large portfolio and use data to identify trends and risks.

Responsibilities

• Lead post-sale onboarding and setup for strong adoption foundations.
• Drive measurable business adoption across your portfolio to deliver value.
• Maintain high renewal rate by monitoring customer health and addressing risks.
• Own customer health and proactively execute recovery actions.
• Drive customer satisfaction and advocacy with strong NPS results.
• Act as first line for onboarding, usage, or product value issues.
• Partner with Marketing to identify case studies, testimonials, and references.
• Collaborate with Product to feed structured feedback and roadmap insights.
• Maintain accurate health metrics, notes, and success plans in CRM.

Skills

Customer success

Account management

SaaS

Product adoption

Data-driven

Cross-functional collaboration

Tools

CRM

Job description

Trustpilot is seeking an Associate Customer Success Manager for the Benelux market, based in Amsterdam. You will own a portfolio, driving onboarding, adoption, and measurable value for customers while reducing churn. You will collaborate with Account Managers, Marketing and Product to maximize health, advocacy and revenue impact.

Fluent Dutch and proficient English are essential. This role offers a dynamic SaaS environment, data-driven decision making, and a chance to grow within a global leader