Benelux SaaS Account Growth Manager

Trustpilot; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Bonus

Volunteer days

Trustpilot Academy & Blinkist

Headspace access

Office perks (Nintendo, coffee, ping-p

Pong table

Job summary

Trustpilot is seeking an Account Manager for the Benelux market, based in Amsterdam. You will own a portfolio, drive renewals and expansion, and partner with Customer Success and Product to realize value for customers in a fast-growing SaaS environment.

Fluent Dutch and strong English are required, with a track record in account management, renewals, and cross-sell. A data-driven, collaborative, target-driven approach is essential.

Qualifications

• Experience in account management, expansions, renewals or customer-facing roles within SaaS.
• Ability to link product value to customer outcomes and drive renewals.
• Strong financial acumen, P&Ls, retention, NRR, upsell and cross-sell motions.

Responsibilities

• Own your Book of Business and expand revenue; take ownership of numbers.
• Identify customer goals and drivers; set joint goals and KPIs.
• Understand customer situations; know goals and challenges.
• Own end-to-end renewal process; deliver high GRR and retention.
• Drive portfolio expansion via upsell and cross-sell for NRR growth.
• Maintain account plans, stakeholder maps, and forecasts in Salesforce.
• Lead commercial discussions, including business reviews and contracts.

Skills

Dutch language

English language

Account management

SaaS experience

Forecasting

Negotiation

CRM systems

Salesforce

Tools

Salesforce

Job description

Trustpilot is seeking an Account Manager for the Benelux market, based in Amsterdam. You will own a portfolio, drive renewals and expansion, and partner with Customer Success and Product to realize value for customers in a fast-growing SaaS environment.

Fluent Dutch and strong English are required, with a track record in account management, renewals, and cross-sell. A data-driven, collaborative, target-driven approach is essential.