SaaS Account Manager - Benelux Growth & Renewals

Trustpilot; Rotterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Volunteer days

Learning & development

Headspace access

Job summary

Trustpilot in Amsterdam is seeking an Account Manager to retain and grow a defined Benelux portfolio within our mid-market segment. You will own the relationship, drive renewals, expansion, and position Trustpilot as a strategic partner delivering measurable value.

You will combine commercial acumen with relationship depth, collaborate with Customer Success, Marketing, and Product, and maintain accurate forecasts in Salesforce.

Qualifications

• Native-level Dutch and professional English required.
• Experience in account management, renewals or a similar SaaS role.
• Focus on customer goals and value-based selling.
• Strong understanding of P&Ls, retention, NRR, upsell and cross-sell motions.
• Able to manage a large portfolio with accurate CRM data.

Responsibilities

• Own your book of business and expand revenue.
• Identify customers' goals and drivers to derive Trustpilot value.
• Understand customers' goals and challenges.
• Own end-to-end renewal process with high GRR.
• Drive portfolio expansion through upsell and cross-sell.
• Maintain account plans, stakeholder maps, and forecasts in Salesforce.
• Lead commercial discussions and business reviews.
• Collaborate with Customer Success, Marketing, and Product for value realization.
• Ensure data accuracy and forecast visibility across portfolio.

Skills

Account management

Renewals

Upsell & cross-sell

CRM software

Relationship management

Negotiation

Forecasting

Tools

Salesforce

Job description

Trustpilot in Amsterdam is seeking an Account Manager to retain and grow a defined Benelux portfolio within our mid-market segment. You will own the relationship, drive renewals, expansion, and position Trustpilot as a strategic partner delivering measurable value.

You will combine commercial acumen with relationship depth, collaborate with Customer Success, Marketing, and Product, and maintain accurate forecasts in Salesforce.