Benelux Customer Success Manager – Adoption & Renewals

Trustpilot, Inc.; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Bonus

Volunteer days (2 paid)

Trustpilot Academy

Headspace access

Office amenities

Job summary

Trustpilot in Amsterdam is seeking an Associate Customer Success Manager for the Benelux market to own a portfolio of up to 400 accounts. You will lead onboarding, adoption, and advocacy to maximize value and reduce churn, while maintaining health metrics in CRM and collaborating with Marketing, Product, and cross-functional teams.

You will build strong relationships with Dutch and English-speaking customers, ensure high renewal rates, and contribute to case studies and references to showcase

Qualifications

• First experience in a Customer Success role or a digital sales position (BDR/SDR).
• Ability to manage a high-volume portfolio and prioritize tasks across multiple accounts.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead post-sale onboarding and setup across your portfolio of up to 400 accounts, ensuring a smooth handover from New Business and a strong foundation for high adoption.
• Maintain customer health and proactively address risks across your scale account base to help achieve high renewal rates.
• Drive customer satisfaction and advocacy, aiming for strong Net Promoter Score (NPS) results across your portfolio.
• Act as the primary point of contact for customer issues related to onboarding, usage, or product value.
• Collaborate with Marketing to identify case study, testimonial, and reference opportunities.
• Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements.
• Maintain accurate health metrics, notes, and records in CRM for full portfolio visibility.

Skills

Dutch speaker

English proficient

Customer Success experience

Time management

Relationship building

Tools

CRM software

Job description

Trustpilot in Amsterdam is seeking an Associate Customer Success Manager for the Benelux market to own a portfolio of up to 400 accounts. You will lead onboarding, adoption, and advocacy to maximize value and reduce churn, while maintaining health metrics in CRM and collaborating with Marketing, Product, and cross-functional teams.

You will build strong relationships with Dutch and English-speaking customers, ensure high renewal rates, and contribute to case studies and references to showcase