Strategic CSAM: Own Growth & Executive Partnerships

Brivo; Amsterdam; On-site; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Company equipment

Pension plan

Travel reimbursement

Company swag

Annual company day

Job summary

Ideal candidates bring 2–5 years in SaaS customer success or account management, strong value-selling experience, and expertise with CRM platforms such as Salesforce and Gainsight. This role emphasizes independence, strategic thinking, and cross-functional collaboration.

Qualifications

• 2–5 years in Customer Success, Account Management or Sales in SaaS.
• Experience with value-based selling and expansion strategy.
• Ability to manage a high-value book of business and forecast growth.
• Strong executive presence for C-suite engagements.

Responsibilities

• Own a high-value portfolio to meet NRR and RMR targets.
• Lead post-sale executive strategy sessions with senior stakeholders.
• Identify and pursue expansion opportunities; collaborate with Sales.
• Advocate for the customer to drive product improvements.
• Negotiate and manage account strategy autonomously.

Skills

Customer Success

Account Management

Sales / Business Development

Executive Engagement

CRM (Salesforce)

Gainsight

Tools

Salesforce

Gainsight

Job description

Ideal candidates bring 2–5 years in SaaS customer success or account management, strong value-selling experience, and expertise with CRM platforms such as Salesforce and Gainsight. This role emphasizes independence, strategic thinking, and cross-functional collaboration.