Strategic CSM — Mid-Market, AI & Remote

Lever, Inc.; Netherlands; Remote; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Remote work

Wellness stipend

Professional development budget

16 weeks parental leave

Unlimited PTO

Global distributed environment

Medical/dental/vision coverage

Job summary

Lever, Inc. is seeking a Customer Success Manager based in the Netherlands to manage a portfolio of 40–60 Mid-Market customers across their lifecycle. You will onboard, adopt, monitor health, and drive retention and expansion while collaborating with multiple teams.

AI-driven guidance and continuous learning are core to the role. You will work remotely with distributed teams, translating customer goals into measurable success plans and providing strategic, consultative advice to ensure outcomes

Qualifications

• 2+ years of experience as a Customer Success Manager in a SaaS environment.
• Experience communicating with software developers and engaging with customers on technical topics.
• Strong customer-centric mindset with ability to provide strategic, consultative advice.
• Ability to understand business context behind customer requests and identify underlying needs.
• Excellent organizational and prioritization skills to manage multiple customers.

Responsibilities

• Manage a portfolio of 40–60 Mid-Market customers across their lifecycle.
• Lead onboarding, kickoffs, milestones, and first measurable outcomes.
• Translate customer objectives into measurable, mutually agreed success plans.
• Provide proactive guidance through strategic touchpoints and value-focused conversations.
• Monitor health and adoption trends, identify risks, and address blockers.
• Collaborate with Account Management, Technical Support, Product, Solutions, and Engineering as needed.
• Own escalations from identification to resolution with clear communication.
• Advocate for customer needs and contribute to product improvements.
• Promote AI adoption across the portfolio and apply AI-native CS approaches.
• Share best practices and participate in enablement initiatives.

Skills

Customer success

SaaS experience

Technical communication

Stakeholder management

Cross-functional collaboration

Job description

Lever, Inc. is seeking a Customer Success Manager based in the Netherlands to manage a portfolio of 40–60 Mid-Market customers across their lifecycle. You will onboard, adopt, monitor health, and drive retention and expansion while collaborating with multiple teams.

AI-driven guidance and continuous learning are core to the role. You will work remotely with distributed teams, translating customer goals into measurable success plans and providing strategic, consultative advice to ensure outcomes