Strategic Salesforce CSM for Enterprise Accounts (Hybrid)

Informatica; Amsterdam; Híbrido; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office flexibility

Descripción de la vacante

Salesforce Netherlands is seeking a Customer Success Manager to be the named partner for our Signature customers in the Netherlands. You will serve as trusted advisor, manage executive relationships, and coordinate across internal and customer teams to optimize platform value.

The role requires deep Salesforce knowledge, 7+ years in customer success or SaaS, and ability to translate technical concepts into business terms. Office-flexible with three days in the Amsterdam office.

Formación

• 7+ years in technical customer success or SaaS leadership.
• Experience with Salesforce Marketing Cloud or Commerce Cloud.
• Proven ability to communicate with C-level executives.
• Ability to translate technical concepts to business terms.
• Experience leading cross-functional teams.

Responsabilidades

• Act as single point of accountability for Signature deliverables and renewals.
• Build and maintain relationships with IT and business leaders.
• Guide customers on Salesforce features during releases.
• Coordinate delivery of Signature services catalog.
• Triage high-severity incidents and communicate timelines.
• Occasional travel and after-hours availability.

Conocimientos

Salesforce CRM

SaaS platforms

Project leadership

Solution architecture

Executive communication

Cross-functional collaboration

Risk management

Herramientas

Salesforce Marketing Cloud

Sales Cloud

Commerce Cloud

Descripción del empleo

Salesforce Netherlands is seeking a Customer Success Manager to be the named partner for our Signature customers in the Netherlands. You will serve as trusted advisor, manage executive relationships, and coordinate across internal and customer teams to optimize platform value.

The role requires deep Salesforce knowledge, 7+ years in customer success or SaaS, and ability to translate technical concepts into business terms. Office-flexible with three days in the Amsterdam office.