Strategic Customer Success Lead – Growth & Retention

ByFounders; Amsterdam; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Scrive is seeking a Senior Customer Success Manager to manage strategic enterprise accounts within the EU, ideally based in a hub like Amsterdam. You will drive adoption, value realization, and renewals while collaborating with Product, Sales and Support to continuously improve the customer journey.

The role supports a hybrid model across Europe, including Amsterdam. You’ll bring 5+ years in B2B/enterprise CS or AM, a pragmatic mindset, and fluency in English, with EU residency or permit to

Qualifications

• Around 5+ years experience working with B2B and enterprise customers, ideally in a customer success or account management role.
• You're a people person at heart - a great listener, humble, and naturally build trust with both customers and colleagues.
• A pragmatic, value-driven mindset - motivated by real impact in a collaborative environment.
• Experience in the digitalisation industry (preferably SaaS).
• You're tech-curious and comfortable navigating IT landscapes and connections.
• Fluent in English, spoken and written.
• EU residency or work permit.

Responsibilities

• Lead and grow a strategic portfolio - own larger accounts with growth, retention and satisfaction responsibility.
• Drive adoption and value realization - embed Scrive solutions to achieve business outcomes.
• Collaborate cross-functionally - be the customer’s voice with Product, Sales and Support.
• Prevent churn and secure renewals - manage renewals and identify expansion opportunities with a data-driven approach.

Skills

Customer success

Account management

B2B & enterprise

Communication

Relationship building

Strategic thinking

Team collaboration

English fluency

Education

University degree in a relevant field

Job description

Scrive is seeking a Senior Customer Success Manager to manage strategic enterprise accounts within the EU, ideally based in a hub like Amsterdam. You will drive adoption, value realization, and renewals while collaborating with Product, Sales and Support to continuously improve the customer journey.

The role supports a hybrid model across Europe, including Amsterdam. You’ll bring 5+ years in B2B/enterprise CS or AM, a pragmatic mindset, and fluency in English, with EU residency or permit to