Strategic Enterprise CSM - SaaS, Dutch & English

BiZZdesign BV; Utrecht; Hybrid; EUR 108,000 - 132,000; Full time

Benefits offered by this job

Hybrid work model

Premium pension plan

28 vacation days

NS Business Card / mileage

Top-quality IT equipment

Monthly WFH allowance

Global collaboration in international環

Competitive salary with variable pay

Job summary

Bizzdesign is seeking a Senior Customer Success Manager in Utrecht, NL to lead post-sales relationships and drive adoption, retention, and growth. You will work with a global, collaborative team and influence customer success strategies across large enterprises.

The role requires 5+ years in a customer-facing SaaS environment, fluency in Dutch and English, and experience in EA/portfolio management. Hybrid work setup and strong compensation accompany the opportunity.

Qualifications

• Bachelor's degree in IT, Business Economics or related field.
• 5+ years in Customer Success or Consulting within SaaS enterprises.
• Fluent in Dutch and English with strong communication.
• Experience in business reviews, account planning, and escalations.
• Ability to engage with senior stakeholders and lead strategic discussions.
• Willingness to travel to strengthen customer partnerships.
• Ideally advise on EA and portfolio management practices.

Responsibilities

• Manage post-sales relationships with a defined set of customers.
• Drive adoption, retention, renewals, and expansions via success plans.
• Conduct business reviews to celebrate results and identify opportunities.
• Act as liaison between customers and internal teams (Sales, Product, Marketing, Services, Support).
• Advise customers on EA and portfolio management best practices.
• Manage escalations and ensure swift resolution of issues.
• Build customer advocacy through references and case studies.
• Identify new growth opportunities and contribute to account strategy.

Skills

Fluent English

Fluent Dutch

Enterprise stakeholder management

SaaS experience

Education

Bachelor's degree in IT or Business Economics

Tools

Alfabet

Mega HOPEX

Bizzdesign Horizzon

Job description

Bizzdesign is seeking a Senior Customer Success Manager in Utrecht, NL to lead post-sales relationships and drive adoption, retention, and growth. You will work with a global, collaborative team and influence customer success strategies across large enterprises.

The role requires 5+ years in a customer-facing SaaS environment, fluency in Dutch and English, and experience in EA/portfolio management. Hybrid work setup and strong compensation accompany the opportunity.