SaaS Customer Success Lead for Growth & Renewals

Workwize; Amsterdam; Hybrid; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Hybrid/Remote work

Amsterdam HQ

Team events in Amsterdam

Home office budget

MacBook provided

Flexible vacation policy

Job summary

Workwize in Amsterdam is seeking a Customer Success Manager who acts as a trusted advisor to diverse clients, guiding renewal and expansion while aligning with their business objectives. You will own the full customer lifecycle, collaborate across teams, and use data to drive adoption and identify upsell opportunities, all while maintaining excellent English communication.

This role supports hybrid work, with a central Amsterdam HQ and a home-office budget to ensure effective collaboration

Qualifications

• Experience in data analysis and interpretation.
• Previous sales experience with a commercial focus.
• Bachelor’s or Master’s degree (or compelling reason for not completing one).
• 4+ years in a client-facing role, managing complex accounts in SaaS.

Responsibilities

• Own the complete customer lifecycle from delivery to renewal.
• Strengthen relationships by prioritizing engagement with customers.
• Drive revenue growth through upselling and cross-selling.
• Use data analysis and value-driven discussions to maximize adoption and revenue.

Skills

Data analysis

Sales experience

English communication

Attention to detail

Problem-solving

Executive presentation

CRM systems

HubSpot

Hybrid working advocate

Team player

Entrepreneurial mindset

Digital mindset

Autonomous work

Commercial mindset

Education

Bachelor's or Master's degree

Tools

PowerPoint

Excel

CRM systems

HubSpot

Job description

Workwize in Amsterdam is seeking a Customer Success Manager who acts as a trusted advisor to diverse clients, guiding renewal and expansion while aligning with their business objectives. You will own the full customer lifecycle, collaborate across teams, and use data to drive adoption and identify upsell opportunities, all while maintaining excellent English communication.

This role supports hybrid work, with a central Amsterdam HQ and a home-office budget to ensure effective collaboration