Customer Success Account Manager

Brivo, Inc.; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Premium onsite experience

Company events and social activities

Fully stocked workspaces

Travel and relocation considerations

Job summary

Brivo, Inc. is hiring a Customer Success Account Manager in Amsterdam to own strategic accounts, drive value realization, and expand revenue with executives and users. You will lead post-sale relationships, coordinate quarterly strategy sessions, and collaborate with Sales to maximize renewals and pipeline growth.

You will act as the customer advocate, translating usage data into product and service improvements while maintaining strong executive partnerships and long-term retention.

Qualifications

• 2–5 years in Customer Success, Account Management, or Sales in SaaS or tech environments.
• Proven expansion, upsell/cross-sell, and new business pipeline experience.
• Autonomous management of a complex book of business with revenue targets.
• Strong executive presence and ability to engage C‑suite stakeholders.
• Experience forecasting and driving long-term customer value and retention.

Responsibilities

• Own a high-value portfolio to meet or exceed NRR and RMR targets.
• Lead executive strategy sessions (EBRs) to align value with business goals.
• Identify and execute expansion opportunities; partner with Sales for renewals and pipeline.
• Synthesize customer insights to influence product and service improvements.
• Develop account strategy and negotiate with stakeholders to advance growth.

Skills

Customer Success

Account Management

Sales / Business Development

Value Selling

Executive Communication

CRM (Salesforce)

Gainsight

SaaS Industry

Tools

Salesforce

Gainsight

Job description

Customer Success Account Manager

Department: Customer Success

Employment Type: Full Time

Location: Amsterdam

Description

The Customer Success Account Manager (CSAM) is a dynamic role dedicated to actively engaging with end-user customers, validating the value of our solutions, and driving sustainable growth through strategic expansion. This is an exciting opportunity to own your account strategy, build meaningful connections with executives and users, and deliver measurable impact. You will gain deep experience that prepares you to accelerate your career and pursue future leadership opportunities in customer experience or sales.

Key Responsibilities

• Strategic Account & Revenue Ownership: Own a high-value portfolio, managing initiatives to meet or exceed NRR and RMR targets. Drive deep product adoption and quantifiable value realization (ROI) to ensure long-term retention and account health.
• Trusted Executive Advisory: Serve as the primary post-sale relationship lead, fostering long-term partnerships with C-suite and executive stakeholders. Lead quarterly strategy sessions (EBRs) to align product capabilities with the customer’s long-term business and financial objectives.
• Commercial Growth & Pipeline Development: Proactively identify, qualify, and execute on expansion opportunities (upsell/cross-sell). Partner closely with Sales teams to leverage account context and historical performance to secure renewals and influence new pipeline generation.
• Organizational Advocacy & Innovation: Act as the internal voice of the customer, synthesizing deep account insights, usage trends, and market feedback to drive continuous improvement in product roadmap, messaging, and service delivery.
• Accelerated Professional Growth: Operate with full autonomy to master account strategy, executive engagement, and complex negotiation. Leverage this experience to sharpen your commercial and leadership acumen, positioning yourself for future advancement in Customer Experience or Sales.

Qualifications

• Professional Background: 2-5 years in Customer Success, Account Management, or Sales/Business Development, with a proven track record in high-growth SaaS or technology environments.
• Commercial & Value Selling Acumen: Demonstrated expertise in value-based selling methodologies, with a history of driving expansion, upsell/cross-sell, and new business pipeline generation.
• Portfolio Ownership: Proven ability to manage, forecast, and grow a complex book of business autonomously, consistently meeting or exceeding revenue and retention (NRR/RMR) targets.
• Strategic Advisory Skills: Exceptional executive presence; comfortable engaging, presenting, and negotiating with C-suite and senior stakeholders to align business outcomes with technical solutions.
• Strategic Support: Experience navigating complex organizational structures to resolve customer challenges, acting as both an advocate for the customer and a driver of internal product improvements.
• Technical & Operational Competency: Strong business acumen with high proficiency in CRM (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight); domain experience in Physical Security or SaaS technology is a major plus.

Why Work for Us?

Brivo is a Great Place to Work-Certified company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.

Why Your Work Matters

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces-ensuring you have everything you need to stay focused while building the future of security.
• Total Rewards:
  • Diverse team with 20+ nationalities
  • 23 paid holidays yearly + Dutch public holidays
  • Compensation for travel expenses from your home to the office;
  • Company equipment for work use;
  • Enrollment in our collective pension plan;
  • Company swag and a business casual scale-up work atmosphere;
  • Once or twice a year a stunning company day;

Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.