Strategic CSM: Executive Advisory & Growth (Amsterdam)

Brivo, Inc.; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Premium onsite experience

Company events and social activities

Fully stocked workspaces

Travel and relocation considerations

Job summary

Brivo, Inc. is hiring a Customer Success Account Manager in Amsterdam to own strategic accounts, drive value realization, and expand revenue with executives and users. You will lead post-sale relationships, coordinate quarterly strategy sessions, and collaborate with Sales to maximize renewals and pipeline growth.

You will act as the customer advocate, translating usage data into product and service improvements while maintaining strong executive partnerships and long-term retention.

Qualifications

• 2–5 years in Customer Success, Account Management, or Sales in SaaS or tech environments.
• Proven expansion, upsell/cross-sell, and new business pipeline experience.
• Autonomous management of a complex book of business with revenue targets.
• Strong executive presence and ability to engage C‑suite stakeholders.
• Experience forecasting and driving long-term customer value and retention.

Responsibilities

• Own a high-value portfolio to meet or exceed NRR and RMR targets.
• Lead executive strategy sessions (EBRs) to align value with business goals.
• Identify and execute expansion opportunities; partner with Sales for renewals and pipeline.
• Synthesize customer insights to influence product and service improvements.
• Develop account strategy and negotiate with stakeholders to advance growth.

Skills

Customer Success

Account Management

Sales / Business Development

Value Selling

Executive Communication

CRM (Salesforce)

Gainsight

SaaS Industry

Tools

Salesforce

Gainsight

Job description

Brivo, Inc. is hiring a Customer Success Account Manager in Amsterdam to own strategic accounts, drive value realization, and expand revenue with executives and users. You will lead post-sale relationships, coordinate quarterly strategy sessions, and collaborate with Sales to maximize renewals and pipeline growth.

You will act as the customer advocate, translating usage data into product and service improvements while maintaining strong executive partnerships and long-term retention.