Strategic CSM: Executive Advisory & Growth (Amsterdam)

Brivo, Inc.; Amsterdam; Sur place; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Premium onsite experience

Company events and social activities

Fully stocked workspaces

Travel and relocation considerations

Résumé du poste

Brivo, Inc. is hiring a Customer Success Account Manager in Amsterdam to own strategic accounts, drive value realization, and expand revenue with executives and users. You will lead post-sale relationships, coordinate quarterly strategy sessions, and collaborate with Sales to maximize renewals and pipeline growth.

You will act as the customer advocate, translating usage data into product and service improvements while maintaining strong executive partnerships and long-term retention.

Qualifications

• 2–5 years in Customer Success, Account Management, or Sales in SaaS or tech environments.
• Proven expansion, upsell/cross-sell, and new business pipeline experience.
• Autonomous management of a complex book of business with revenue targets.
• Strong executive presence and ability to engage C‑suite stakeholders.
• Experience forecasting and driving long-term customer value and retention.

Responsabilités

• Own a high-value portfolio to meet or exceed NRR and RMR targets.
• Lead executive strategy sessions (EBRs) to align value with business goals.
• Identify and execute expansion opportunities; partner with Sales for renewals and pipeline.
• Synthesize customer insights to influence product and service improvements.
• Develop account strategy and negotiate with stakeholders to advance growth.

Connaissances

Customer Success

Account Management

Sales / Business Development

Value Selling

Executive Communication

CRM (Salesforce)

Gainsight

SaaS Industry

Outils

Salesforce

Gainsight

Description du poste

Brivo, Inc. is hiring a Customer Success Account Manager in Amsterdam to own strategic accounts, drive value realization, and expand revenue with executives and users. You will lead post-sale relationships, coordinate quarterly strategy sessions, and collaborate with Sales to maximize renewals and pipeline growth.

You will act as the customer advocate, translating usage data into product and service improvements while maintaining strong executive partnerships and long-term retention.