Strategic B2B Customer Success Manager | Growth & Renewals

Magnet.me; Rotterdam; On-site; EUR 35,000 - 50,000; Full time

Job summary

Magnet.me is looking for a Customer Success Manager who helps our customers achieve measurable hiring success, strengthens long-term relationships, and contributes directly to retention and growth.

You’ll own a portfolio of B2B customers and help them get maximum value from our platform, growing to ~60 customers with about €600k ARR, focusing on retention and renewals with an 80% renewal target.

Qualifications

• Experience in Account Management, Customer Success or similar B2B role.
• Strong communication and stakeholder-management skills.
• Commercial awareness and ownership over results.
• The confidence to challenge customers constructively.
• An analytical and proactive mindset.
• The ability to manage multiple customers and priorities at the same time.
• Fluency in Dutch and English.

Responsibilities

• Manage and grow a portfolio of B2B customers
• Help customers improve hiring results through Magnet.me
• Lead business reviews and strategic customer conversations
• Analyze performance and identify improvement opportunities
• Drive renewals, reduce churn and spot commercial opportunities
• Expand existing accounts by identifying and developing relevant growth opportunities
• Build strong relationships with key stakeholders
• Bring customer feedback and market insights back into the business

Skills

Account Management

Customer Success

B2B

Communication

Commercial Awareness

Ownership

Data Analysis

Multitasking

Dutch-English Fluency

Job description

Magnet.me is looking for a Customer Success Manager who helps our customers achieve measurable hiring success, strengthens long-term relationships, and contributes directly to retention and growth.

You’ll own a portfolio of B2B customers and help them get maximum value from our platform, growing to ~60 customers with about €600k ARR, focusing on retention and renewals with an 80% renewal target.