EMEA Customer Success Manager - Remote & Growth

Propeller; Netherlands; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Remote work + 3 team meetups per year

Employee share options

Professional development benefits

Monthly telephone/internet allowance

WFH equipment provided

Job summary

Propeller is seeking a customer success professional to manage a portfolio of EMEA customers. You will guide onboarding, adoption, and renewal, helping customers maximize value from Propeller’s platform.

You will work remotely across Europe, coordinating with teams in multiple time zones and traveling for customer events as needed. Strong relationship-building and data-driven success planning are essential.

Qualifications

• Fluent English required plus one of French, German, Italian, or Spanish.
• Proven experience managing a customer portfolio end-to-end from onboarding to renewal and expansion.
• Experience with a technical B2B SaaS product or similar technical environment.

Responsibilities

• Build trusted relationships with a portfolio of EMEA customers.
• Ensure successful onboarding, ongoing success planning, and adoption.
• Drive renewal and expansion through customer outcomes and commercial results.
• Collaborate with cross-functional teams across countries and time zones.

Skills

Bilingual English + FR/DE/IT/ES

Portfolio management across lifecycle

Technical B2B SaaS experience

Remote cross-country collaboration

Willingness to travel EU

Tools

HubSpot

Gainsight

Salesforce

Job description

Propeller is seeking a customer success professional to manage a portfolio of EMEA customers. You will guide onboarding, adoption, and renewal, helping customers maximize value from Propeller’s platform.

You will work remotely across Europe, coordinating with teams in multiple time zones and traveling for customer events as needed. Strong relationship-building and data-driven success planning are essential.