Customer Success Manager

Magnet.me; Rotterdam; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid working environment

Office in Rotterdam

Job summary

Magnet.me is growing how recruitment works from Rotterdam and we are seeking a Customer Success Manager to own a portfolio of B2B customers. You’ll combine relationship management, strategic consulting and commercial ownership to drive renewals and growth.

Starting with a smaller portfolio during onboarding, you’ll eventually manage around 60 customers, aiming for ~€600k ARR and an 80% renewal target, collaborating with Product, Growth and New Business teams in a hybrid environment.

Qualifications

• Experience in Account Management, Customer Success or a similar B2B role.
• Strong communication and stakeholder-management skills.
• Commercial awareness and ownership over results.
• The confidence to challenge customers constructively.
• Analytical and proactive mindset.
• Ability to manage multiple customers and priorities.
• Fluency in Dutch and English.

Responsibilities

• Manage and grow a portfolio of B2B customers.
• Help customers improve hiring results through Magnet.me.
• Lead business reviews and strategic customer conversations.
• Analyze performance and identify improvement opportunities.
• Drive renewals, reduce churn and spot commercial opportunities.
• Expand existing accounts by identifying and developing growth opportunities.
• Build strong relationships with key stakeholders.
• Bring customer feedback and market insights back into the business.

Skills

Account Management

Customer Success

Stakeholder management

Commercial ownership

Analytical mindset

Multitasking

Dutch-English fluency

Job description

Rotterdam / Hybrid | €58k–€76k OTE

Magnet.me is changing how companies hire. Instead of one-off applications and transactional databases, we help employers build lasting talent connections — so they can hire faster, build stronger talent communities, and create better career opportunities for professionals.

We’re looking for a Customer Success Manager who helps our customers achieve measurable hiring success, strengthens long-term relationships, and contributes directly to retention and growth.

The role

As a Customer Success Manager at Magnet.me, you’ll own a portfolio of B2B customers and help them get maximum value from our platform. You’ll combine relationship management, strategic consulting and commercial ownership: from performance reviews and customer advice to renewals and growth opportunities.

During onboarding, you’ll start with a smaller portfolio. Over time, you’ll grow into managing around 60 customers, representing approximately €600k ARR. You’ll be responsible for customer outcomes, retention and renewals, with an 80% renewal target as part of your goals.

You’ll join as the third Customer Success Manager in the team and work closely with our medior and senior Customer Enablement colleagues, and teams across Product, Growth and New Business.

This is a role for someone who enjoys ownership, likes improving how things work, and gets energy from helping customers succeed in a scaling company.

What you’ll do

• Manage and grow a portfolio of B2B customers
• Help customers improve hiring results through Magnet.me
• Lead business reviews and strategic customer conversations
• Analyze performance and identify improvement opportunities
• Drive renewals, reduce churn and spot commercial opportunities
• Expand existing accounts by identifying and developing relevant growth opportunities
• Build strong relationships with key stakeholders
• Bring customer feedback and market insights back into the business

What we’re looking for

You’re a medior or early senior Customer Success Manager, Account Manager or similar B2B customer-facing professional. You’re comfortable managing customer relationships independently, leading commercial conversations and turning customer data into clear actions.

You bring:

• Experience in Account Management, Customer Success or a similar B2B role
• Strong communication and stakeholder-management skills
• Commercial awareness and ownership over results
• The confidence to challenge customers constructively
• An analytical and proactive mindset
• The ability to manage multiple customers and priorities at the same time
• Fluency in Dutch and English

You don’t need to match every requirement perfectly. We care most about ownership, curiosity, drive and the ability to create measurable customer impact.

Why Magnet.me

At Magnet.me, you’ll help reshape how recruitment works. You’ll work in a close-knit team of around 20–25 people, with direct impact on customer success, retention and growth.

We’re in an exciting scale-up phase: a lot is already in place, but there’s still plenty to improve, optimize and build. That means real ownership, short lines of communication and room to help shape how Account Management develops.

Compensation

For this role, the compensation package typically looks like:

• Base salary: €3,100–€4,500 gross per month (excl. holiday allowance)
• Variable compensation: approximately €18,000 annually at target
• OTE: approximately €58,000–€76,000 per year, including holiday allowance

The exact offer depends on experience level, relevant B2B/SaaS experience, commercial ownership, and the level of independence someone can bring from day one.

What you can expect

• A role with real ownership and customer impact
• The opportunity to help shape the future of Account Management at Magnet.me
• Direct impact on customer growth, retention and hiring success
• A collaborative and ambitious team
• Hybrid working environment
• Office in Rotterdam
• Room for growth and development