Strategic B2B Customer Success Manager — Rotterdam (Hybrid)

Magnet.me; Rotterdam; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid working environment

Office in Rotterdam

Job summary

Magnet.me is growing how recruitment works from Rotterdam and we are seeking a Customer Success Manager to own a portfolio of B2B customers. You’ll combine relationship management, strategic consulting and commercial ownership to drive renewals and growth.

Starting with a smaller portfolio during onboarding, you’ll eventually manage around 60 customers, aiming for ~€600k ARR and an 80% renewal target, collaborating with Product, Growth and New Business teams in a hybrid environment.

Qualifications

• Experience in Account Management, Customer Success or a similar B2B role.
• Strong communication and stakeholder-management skills.
• Commercial awareness and ownership over results.
• The confidence to challenge customers constructively.
• Analytical and proactive mindset.
• Ability to manage multiple customers and priorities.
• Fluency in Dutch and English.

Responsibilities

• Manage and grow a portfolio of B2B customers.
• Help customers improve hiring results through Magnet.me.
• Lead business reviews and strategic customer conversations.
• Analyze performance and identify improvement opportunities.
• Drive renewals, reduce churn and spot commercial opportunities.
• Expand existing accounts by identifying and developing growth opportunities.
• Build strong relationships with key stakeholders.
• Bring customer feedback and market insights back into the business.

Skills

Account Management

Customer Success

Stakeholder management

Commercial ownership

Analytical mindset

Multitasking

Dutch-English fluency

Job description

Magnet.me is growing how recruitment works from Rotterdam and we are seeking a Customer Success Manager to own a portfolio of B2B customers. You’ll combine relationship management, strategic consulting and commercial ownership to drive renewals and growth.

Starting with a smaller portfolio during onboarding, you’ll eventually manage around 60 customers, aiming for ~€600k ARR and an 80% renewal target, collaborating with Product, Growth and New Business teams in a hybrid environment.