Strategic Customer Success Manager — Hybrid, Global SaaS

soweloconsulting; Utrecht; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

soweloconsulting is seeking a Customer Success Manager for our European team to nurture long-term relationships with enterprise customers, advise strategically, and lead cross-functional account teams.

You will own a portfolio of accounts, drive product adoption, identify upsell opportunities, and monitor health metrics. Fluency in English and Dutch is required for effective collaboration across departments.

Qualifications

• Minimum of 4 years of experience in customer success, account management, or strategic consulting in customer-facing roles.
• Experience in SaaS or a retail-related background.
• Proven ability to address and support complex enterprise customer requirements.
• Track record of achieving and exceeding targets.
• Strong relationship-building and trust with customer stakeholders.
• Excellent listening skills to articulate and resolve issues for technical and non-technical audiences.
• Strong analytical abilities using customer data to drive decisions.
• Fluent in written and spoken English and Dutch.

Responsibilities

• Build and maintain relationships with decision-makers and stakeholders.
• Identify customer goals, challenges, and needs to recommend upsell opportunities.
• Drive product value and adoption to support upselling initiatives.
• Conduct regular check-ins to evaluate satisfaction and growth opportunities.
• Manage a portfolio of 40 accounts (enterprise and multi-product).
• Monitor risks to account retention and proactively ensure success.
• Track KPIs and share insights with internal teams and customers.
• Identify opportunities to expand wallet share by analyzing needs and product use.
• Meet retention and expansion targets using consultative sales strategies.
• Communicate the distinct value of products aligned with customer business objectives.
• Lead account teams by coordinating across internal stakeholders to address challenges.

Skills

Customer relationships

Strategic advisory

SaaS experience

English & Dutch fluency

Account management

Job description

soweloconsulting is seeking a Customer Success Manager for our European team to nurture long-term relationships with enterprise customers, advise strategically, and lead cross-functional account teams.

You will own a portfolio of accounts, drive product adoption, identify upsell opportunities, and monitor health metrics. Fluency in English and Dutch is required for effective collaboration across departments.