Customer Success Manager — Hybrid & Growth Enablement

Meltwater; Amsterdam; Hybrid; EUR 55,000 - 70,000; Full time

Benefits offered by this job

Flexible paid time off

8% holiday allowance

Retirement plan

Gym membership discounts

CalmApp for wellbeing

Hybrid work style

Family leave program

Professional development opportunities

Job summary

Meltwater is seeking a Customer Success Manager to ensure ongoing customer success and satisfaction. You will drive product adoption, mitigate risk, and deliver user training, while collaborating with Renewal and Account Managers to align customer needs and foster advocacy.

The role supports a hybrid work schedule, with in-office presence expected four days a week. Ideal candidates will have a Bachelor’s degree and experience in customer success or account management, with strong communication

Qualifications

• + Bachelor's degree or higher required.
• + Experience in customer success, account management, or related field.
• + Exceptional communication and interpersonal skills.
• + Results-driven with focus on customer satisfaction.
• + Proactive in identifying customer needs and opportunities.
• + Collaborative with cross-functional teams.
• + English and Dutch language skills preferred; optional Dutch.
• + Hybrid work schedule; in-office 4 days a week.

Responsibilities

• Collaborate with Renewal Managers and Account Managers to align customer needs.
• Provide strategic guidance to ensure adoption of Meltwater solutions.
• Empower clients with tools and resources to foster advocacy and renewals.
• Tailor solutions by understanding customers' organizational context.
• Identify upsell/cross-sell opportunities with Account Manager team.
• Engage accounts ahead of renewal dates to mitigate risk.

Skills

Bachelor's degree

Customer success

Account management

Communication

Dutch (nice to have)

English

Cross-functional collaboration

Problem solving

Education

Bachelor's degree or higher

Job description

Meltwater is seeking a Customer Success Manager to ensure ongoing customer success and satisfaction. You will drive product adoption, mitigate risk, and deliver user training, while collaborating with Renewal and Account Managers to align customer needs and foster advocacy.

The role supports a hybrid work schedule, with in-office presence expected four days a week. Ideal candidates will have a Bachelor’s degree and experience in customer success or account management, with strong communication