Strategic Account Manager — Growth & Retention

SHI Netherlands B.V.; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

SHI Netherlands B.V. is seeking an Account Manager to retain and grow customers by diagnosing pain points and delivering tailored IT solutions. You will host business reviews, coordinate with internal teams, and manage CRM activities to support renewals and expansions.

You will collaborate with Account Executives and cross-functional groups to align forecasts and drive service-based revenue across regions, ensuring high customer satisfaction and strong pipeline management.

Qualifications

• Bachelor’s Degree or equivalent work experience required; 2–4 years in outside sales or pre-sales for large organizations.
• Ability to write Statements of Work (SOWs) and drive revenue through professional services engagements.
• Experience selling IT products/services on a global scale and managing international client relationships.

Responsibilities

• Drive retention and growth by identifying customer pain points and delivering end-to-end solutions.
• Maintain regular communication to align forecasts with sales and supply chain.
• Lead Quarterly Business Reviews and status meetings with customers.
• Engage Account Executives and other resources to showcase capabilities.
• Create pricing quotes and manage renewals; provide exceptional customer service.

Skills

SOW development

Revenue growth

CRM proficiency

Team selling

Global IT sales

Travel willingness

Education

Bachelor’s Degree or relevant work experience

Tools

CRM software (e.g., Salesforce)

Microsoft Office

Job description

SHI Netherlands B.V. is seeking an Account Manager to retain and grow customers by diagnosing pain points and delivering tailored IT solutions. You will host business reviews, coordinate with internal teams, and manage CRM activities to support renewals and expansions.

You will collaborate with Account Executives and cross-functional groups to align forecasts and drive service-based revenue across regions, ensuring high customer satisfaction and strong pipeline management.