Strategic Account Manager – B2B SaaS (Netherlands & UK)

nShift; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Commission-based pay

International team

Travel opportunities across Nordics/Be

Job summary

nShift is seeking an Account Manager to own a portfolio in the Netherlands and UK, driving net revenue retention and expansion. You’ll be the face of nShift to customers, building trusted relationships and delivering commercial value across delivery management, checkout, tracking and returns.

You’ll collaborate with Customer Success, Product and Marketing, manage renewals end-to-end, and use data to advocate adoption and deeper integration.

Qualifications

• Proven track record in account management or B2B SaaS sales.
• Experience managing renewals and driving expansion revenue.
• Excellent communication and presentation skills.
• Ability to manage a large portfolio across multiple stakeholders.
• Fluency in Dutch and English; French or German is a plus.

Responsibilities

• Full commercial ownership of a portfolio of customers with net revenue retention and expansion.
• Drive upsell and cross-sell across the product suite.
• Own renewals end-to-end and proactively manage churn risk.
• Develop and execute account plans aligning roadmap to client goals.
• Build relationships from day-to-day champions to C-suite executives.
• Maintain an accurate pipeline of expansion and renewal opportunities in Salesforce.
• Partner with Customer Managers on joint account strategies.
• Use data to advocate adoption, expansion and deeper integration.
• Represent customers internally to inform Product/Marketing/Leadership.
• Present at meetings and industry events across the region.

Skills

Account management

B2B SaaS sales

Renewals management

Upsell & cross-sell

Sales forecasting

Stakeholder management

Dutch & English fluency

Tools

Salesforce

Job description

nShift is seeking an Account Manager to own a portfolio in the Netherlands and UK, driving net revenue retention and expansion. You’ll be the face of nShift to customers, building trusted relationships and delivering commercial value across delivery management, checkout, tracking and returns.

You’ll collaborate with Customer Success, Product and Marketing, manage renewals end-to-end, and use data to advocate adoption and deeper integration.