SaaS Account Manager — Growth & Renewals (Hybrid)

Meltwater Netherlands; Amsterdam; Hybrid; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Flexible paid time off

8% holiday allowance

Travel reimbursement

Retirement plan

Gym membership discounts

CalmApp subscription

Hybrid work model

Family leave program

Professional development

Job summary

Meltwater Netherlands is seeking a detail-oriented Account Manager to manage, renew, and grow a portfolio of Small–Medium Business SaaS clients. You will partner with Customer Success and Renewals teams to drive retention and expand within accounts.

Ideal candidates have 1–3 years in SaaS account management, strong Dutch and English communication, and a proactive, strategic mindset. This role follows a hybrid schedule requiring three days in the Amsterdam office.

Qualifications

• Bachelor's degree preferred with SaaS or software industry exposure.
• 1–3 years in account management, growth, and renewals in SaaS.
• Strong strategic thinking and execution focused on retention and growth.
• Proactive in identifying expansion opportunities within accounts.

Responsibilities

• Manage, renew, and grow a portfolio of assigned SMB SaaS accounts.
• Develop customized account plans to optimize retention and growth.
• Collaborate with Customer Success and Renewals teams to drive renewal outcomes.
• Identify upsell/cross-sell opportunities and pursue expansions.
• Negotiate pricing in renewals and maintain strong stakeholder relationships.
• Monitor usage and engagement to inform renewal strategies.

Skills

Account management

Sales

Cross-functional collaboration

Customer retention

Strategic planning

Education

Bachelor's degree or higher

Job description

Meltwater Netherlands is seeking a detail-oriented Account Manager to manage, renew, and grow a portfolio of Small–Medium Business SaaS clients. You will partner with Customer Success and Renewals teams to drive retention and expand within accounts.

Ideal candidates have 1–3 years in SaaS account management, strong Dutch and English communication, and a proactive, strategic mindset. This role follows a hybrid schedule requiring three days in the Amsterdam office.