Strategic SaaS Account Manager – Growth & Partnerships

Content Guru; Den Haag; On-site; EUR 65,000 - 90,000; Full time

Job summary

Content Guru is looking for an experienced Account Manager to support and grow relationships at our Den Haag head office. You will manage a portfolio of strategic accounts, drive upsell opportunities, and deliver value through our storm platform.

The role requires 3+ years in enterprise SaaS account management, fluency in Dutch and English, and strong stakeholder influence with a consultative approach. Some travel to client sites is expected.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of 3 years' experience in enterprise account management, preferably in SaaS.
• Proven success managing a portfolio of accounts and delivering upsell/revenue growth.
• Experience in IT, telecoms, or contact centre environments desirable.
• Fluent Dutch and English.
• Strong communication, presentation, and relationship management skills.
• Comfortable using CRM tools to manage pipeline and forecast accurately.
• Detail-oriented and commercially aware.

Responsibilities

• Account Planning & Relationship Management: manage all aspects of assigned customer accounts, renewals and upsell opportunities; build relationships with stakeholders; develop and execute account development plans.
• Revenue Growth: identify upsell and cross-sell opportunities; promote new services and products; track and forecast account metrics in CRM; meet revenue targets.
• Customer Success & Retention: act as customer advocate; ensure high satisfaction; work with Customer Success and technical teams; conduct regular QBRs.
• Product & Market Knowledge: maintain understanding of storm platform and roadmap; share updates and insights; stay informed of contact centre, cloud, and SaaS trends.

Skills

Account management

SaaS

Upselling

Stakeholder management

Dutch language

English language

Consultative selling

CRM proficiency

Education

Bachelor's degree or equivalent

Tools

CRM tools

storm platform

Job description

Content Guru is looking for an experienced Account Manager to support and grow relationships at our Den Haag head office. You will manage a portfolio of strategic accounts, drive upsell opportunities, and deliver value through our storm platform.

The role requires 3+ years in enterprise SaaS account management, fluency in Dutch and English, and strong stakeholder influence with a consultative approach. Some travel to client sites is expected.