Strategic SaaS Account Manager - Growth & Upsell

contentguru

Den Haag

On-site

EUR 60,000 - 90,000

Full time

9 days ago

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Job summary

Content Guru is seeking an experienced Account Manager to support and grow key customer relationships in the Netherlands. You’ll manage a portfolio of strategic accounts, drive renewals, upsell opportunities, and deliver value through our storm platform. Fluent in Dutch and English, you’ll collaborate with cross-functional teams to ensure customer success and revenue growth.

The role is based in Den Haag with some travel to client sites; a consultative, metrics-driven approach is essential.

Qualifications

Bachelor’s degree or equivalent work experience.
Minimum of 3 years’ experience in enterprise account management, preferably in SaaS.
Fluent in Dutch and English.
Experience in IT, telecoms, or contact centre environments desirable.
Strong influencing and negotiation with stakeholders at all levels.
Proficient with CRM systems to manage pipeline and forecast.
Detail-oriented and commercially aware.

Responsibilities

Manage all aspects of assigned customer accounts, including renewals and upsell opportunities.
Build and maintain relationships with key stakeholders and executive sponsors.
Identify upsell and cross-sell opportunities within existing accounts.
Coordinate with Customer Success and technical teams to drive outcomes.
Conduct regular reviews and forecast account metrics in the CRM.