Enterprise SaaS Account Manager - CX Growth

Content Guru Limited; Netherlands; Remote; EUR 55,000 - 90,000; Full time

Job summary

Content Guru Limited in Den Haag, Netherlands, is seeking an Account Manager to manage a portfolio of strategic SaaS accounts, drive renewals, upsell opportunities and ensure high customer satisfaction.

The role requires at least 3 years in enterprise account management, fluency in Dutch and English, and strong relationship-building and negotiation skills; travel to client sites may be required.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of 3 years’ experience in enterprise account management, preferably in SaaS.
• Proven success managing a portfolio of accounts and delivering upsell/revenue growth.
• Experience in IT, telecoms, or contact centre environments desirable.
• Skilled in influencing and negotiating with stakeholders at all levels.
• Fluent Dutch and English.
• Strong communication, presentation, and relationship management skills.
• Comfortable using CRM tools to manage pipeline and forecast accurately.
• Detail-oriented and commercially aware.

Responsibilities

• Account Planning & Relationship Management: Manage all aspects of assigned customer accounts, including renewals and upsell opportunities; build and maintain relationships with key stakeholders and executive sponsors; understand customer industry, goals and operations to position value-add solutions; develop and execute Account Development Plans and run regular customer meetings.

Skills

Enterprise account management

Upsell & revenue growth

CRM tools proficiency

Fluent Dutch & English

Education

Bachelor’s degree or equivalent

Job description

Content Guru Limited in Den Haag, Netherlands, is seeking an Account Manager to manage a portfolio of strategic SaaS accounts, drive renewals, upsell opportunities and ensure high customer satisfaction.

The role requires at least 3 years in enterprise account management, fluency in Dutch and English, and strong relationship-building and negotiation skills; travel to client sites may be required.