Strategic Account Manager: Growth & Retention

SHI International; Amsterdam; Hybrid; EUR 40,000 - 70,000; Full time

Job summary

SHI International Amsterdam is seeking an Account Manager to drive retention and growth by identifying client pain points and delivering end‑to‑end IT solutions. You’ll coordinate with sales, supply chain, and technical teams and lead quarterly business reviews.

The role requires 2–4 years of sales experience, a Bachelor’s degree, travel willingness, and strong communication and CRM skills to manage renewals and tailor solutions.

Qualifications

• Bachelor's degree required.
• 2–4 years of experience in outside sales, inside sales management, or pre-sales supporting large organizations.
• Ability to travel to SHI, Partner, and Customer events.
• Advanced sales certification preferred (e.g. Microsoft, Dell, HP, Cisco, AWS, Lenovo).
• 2–4 years of experience in a Customer Success role preferred.

Responsibilities

• Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions.
• Maintain regular communication with customers to align forecasts with sales and supply chain management.
• Host Quarterly Business Reviews and status meetings on a regular cadence.
• Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
• Regularly review and improve processes to accelerate technology deployment and utilization.
• Prepare and deliver management reports according to customer requirements.
• Create, track, and update activities in the CRM system.
• Act as a central point of contact between customers, outside sales, and internal departments.
• Provide excellent customer service and support, including creating pricing quotes and managing renewals.

Skills

SOW development

MS Office proficiency

Multi-project coordination

CRM usage

Team selling

Global IT sales

Education

Bachelor's degree

Tools

CRM software

Job description

SHI International Amsterdam is seeking an Account Manager to drive retention and growth by identifying client pain points and delivering end‑to‑end IT solutions. You’ll coordinate with sales, supply chain, and technical teams and lead quarterly business reviews.

The role requires 2–4 years of sales experience, a Bachelor’s degree, travel willingness, and strong communication and CRM skills to manage renewals and tailor solutions.