Senior CRM Lead: Global Orchestration & Automation

NMQ Digital; Amsterdam; Hybrid; EUR 50,000 - 67,000; Full time

Benefits offered by this job

Birthday Time Off

Referral Program

Self-Improvement: NMQ Academy & Mentoš

Team Environment

Job summary

NMQ Digital is seeking a Senior CRM Team Lead to steer a hybrid team and optimize the courier lifecycle globally. You will oversee the merging of independent and employed logistics models into a single, efficient system and lead multichannel communication strategies across Email, Push, In-App, and WhatsApp.

You will champion automation to replace manual tasks and guide major CRM tool migrations to support global scale.

Qualifications

• Leadership and team management experience.
• Extensive CRM strategy and lifecycle knowledge.
• Experience orchestrating multi-channel communications (Email, Push, In-App, WhatsApp).
• Change management skills in merging logistics models or similar transformations.
• Proven ability to design and implement automation of communications.
• Experience with CRM tool migrations and system integrations.

Responsibilities

• Lead a hybrid CRM team of specialists and developers.
• Oversee merging of logistics models into a single unified approach.
• Drive multi-channel communication strategies across Email, Push, In-App, and WhatsApp.
• Identify and implement automation to replace manual, time-consuming tasks.
• Lead critical tool migrations to support global scale.

Skills

Leadership

CRM

Omnichannel

Change Management

Automation

Technical

SFMC

Braze

Job description

NMQ Digital is seeking a Senior CRM Team Lead to steer a hybrid team and optimize the courier lifecycle globally. You will oversee the merging of independent and employed logistics models into a single, efficient system and lead multichannel communication strategies across Email, Push, In-App, and WhatsApp.

You will champion automation to replace manual tasks and guide major CRM tool migrations to support global scale.