Senior Global CRM Lead: Multi-Channel Growth & Retention

Takeaway.com; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Just Eat Takeaway.com in Amsterdam seeks a Senior Global CRM Manager to drive our CRM strategy across email, push, SMS and in-app channels, with a customer-first, data-driven approach. You will shape multi-market programs, mentor teammates, and partner with international teams to scale impact in a fast-moving, AI-enabled environment.

You will own segmentation, personalisation, and cross-channel initiatives, while ensuring consistent brand messaging and measurable retention improvements across

Qualifications

• Proven multi-channel CRM marketing experience.
• Strong data-driven segmentation skills.
• Excellent stakeholder management and collaboration.
• Experience mentoring teammates and growing talent.
• Fluent English communication, written and spoken.

Responsibilities

• Design and optimise high-impact multi-channel CRM campaigns.
• Conduct rigorous A/B tests and data analyses to improve retention.
• Streamline CRM processes and workflows across markets.
• Collaborate with international and local teams on CRM technologies and AI strategies.
• Mentor junior teammates and ensure quality standards.
• Lead strategic CRM projects from segmentation to cross-channel initiatives.

Skills

Multi-channel CRM

Data-driven segmentation

Campaign optimisation

Stakeholder mgmt

Mentoring

English fluency

Job description

Just Eat Takeaway.com in Amsterdam seeks a Senior Global CRM Manager to drive our CRM strategy across email, push, SMS and in-app channels, with a customer-first, data-driven approach. You will shape multi-market programs, mentor teammates, and partner with international teams to scale impact in a fast-moving, AI-enabled environment.

You will own segmentation, personalisation, and cross-channel initiatives, while ensuring consistent brand messaging and measurable retention improvements across