Customer Success Leader: Adoption & Renewal

Meltwater; Amsterdam; Hybride; EUR 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible paid time off

8% holiday allowance

Retirement plan

Gym membership discounts

CalmApp subscription

Hybrid work style

Family leave program

Professional development opportunities

Résumé du poste

Join Meltwater in Amsterdam as a Customer Success Manager, helping customers adopt our solutions and maximize value. You’ll collaborate with Renewal and Account Managers, ensure successful onboarding, and drive product adoption while mitigating risks.

In this hybrid role, you’ll be in the office four days a week and you’ll build strong relationships with Dutch and English-speaking clients, supporting their growth and satisfaction across a global platform.

Qualifications

• Bachelor's degree or higher preferred.
• Experience in customer success or account management.
• Excellent communication and interpersonal skills.
• Dutch language is a plus; fluency in English required.
• Willingness to work in a hybrid schedule in Amsterdam.

Responsabilités

• Collaborate with Renewal and Account Managers to align customer needs.
• Guide adoption of Meltwater solutions and maximize value.
• Provide tools and resources to foster client advocacy.
• Understand customers' contexts to tailor solutions.
• Identify upsell/cross-sell opportunities with Account Managers.
• Support renewals and mitigate risks ahead of renewal dates.
• Drive client engagement and product adoption for ongoing value.
• Deliver onboarding and training for new customers.

Connaissances

Customer success

Account management

Communication

Dutch (nice to have)

English

Formation

Bachelor's degree or higher

Description du poste

Join Meltwater in Amsterdam as a Customer Success Manager, helping customers adopt our solutions and maximize value. You’ll collaborate with Renewal and Account Managers, ensure successful onboarding, and drive product adoption while mitigating risks.

In this hybrid role, you’ll be in the office four days a week and you’ll build strong relationships with Dutch and English-speaking clients, supporting their growth and satisfaction across a global platform.