SaaS Renewals Lead - Hybrid in Amsterdam

Meltwater; Amsterdam; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Meltwater is seeking a Renewals Manager in Amsterdam to drive on-time renewal revenue and sustain valuable client partnerships. You will collaborate with the customer success and account teams to maximize customer value, utilizing contract best practices, support services, and Meltwater resources to ensure customer success with our software.

You’ll join an experienced renewals team and leadership that supports your growth, with a hybrid work model and a focus on data-driven relationship

Qualifications

• Bachelor's degree preferred and 2+ years in renewals or customer success in SaaS.
• Strong organizational skills with attention to data accuracy and detail.
• Customer-centric approach and ability to engage directly with customers.
• Proactive in flagging upcoming renewals and potential issues early.
• Clear communicator who collaborates well with Account Managers.
• Experience handling renewal negotiations and upgrades with tact.
• Proficient with CRM systems and keeping records current.
• Able to work in a hybrid model, 4 days in the Amsterdam office.
• Legally authorised to work in The Netherlands.

Responsabilités

• Lead initiatives to drive on-time renewal revenue with account teams.
• Proactively build relationships and ensure customers use Meltwater resources.
• Manage transactional renewals, including processing and contract execution.
• Identify upcoming renewals and maintain accurate account data in the CRM.
• Develop quotes and handle renewal contract administration.
• Identify, negotiate, and secure upgrades on legacy agreements.
• Communicate renewal options clearly and flag completed or at-risk renewals.

Connaissances

Renewals

Customer success

CRM proficiency

Data accuracy

Relationship management

Communication

Formation

Bachelor's degree preferred

Outils

CRM systems

Description du poste

Meltwater is seeking a Renewals Manager in Amsterdam to drive on-time renewal revenue and sustain valuable client partnerships. You will collaborate with the customer success and account teams to maximize customer value, utilizing contract best practices, support services, and Meltwater resources to ensure customer success with our software.

You’ll join an experienced renewals team and leadership that supports your growth, with a hybrid work model and a focus on data-driven relationship