Strategic SaaS Customer Success Manager | Hybrid Dutch

Sowelo Consulting; Amsterdam; Hybrid; EUR 52,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Breukelen office

Job summary

Sowelo Consulting is seeking a Customer Success Manager to join our European team. You will act as a strategic advisor, fostering long-term relationships and guiding account teams to meet client goals across our SaaS offerings.

You will build trust with senior leadership, drive adoption, and identify opportunities for retention and expansion. Hybrid work in the Netherlands is available, with regular collaboration across departments to deliver value.

Qualifications

• Minimum of 2 years of experience in customer success, account management, or strategic consulting roles within customer-facing capacities.
• Experience in SaaS or a retail-related background.
• Proven expertise in addressing and supporting complex and strategic enterprise customer requirements.
• Demonstrated success in consistently achieving and exceeding targets.
• Adept at building strong relationships and establishing trust with customer stakeholders to drive desired outcomes.
• Exceptional listening skills with the ability to comprehend, articulate, and resolve complex issues for both technical and non-technical audiences.
• Strong analytical abilities, utilizing customer data to inform decisions, drive results, and provide actionable recommendations.
• Fluent in spoken and written English and Dutch.

Responsibilities

• Build and maintain strong relationships with decision-makers and stakeholders.
• Identify customer goals, challenges, and needs to recommend appropriate upsell opportunities.
• Drive product value and adoption to support future upselling initiatives.
• Conduct regular check-ins with customers to evaluate satisfaction, resolve potential concerns, and highlight areas for growth or improvement.
• Manage a portfolio of 40 accounts, comprising a mix of enterprise and multiproduct customers.
• Monitor and address risks to account retention, proactively ensuring customer success.
• Track and report key performance metrics, including customer health, satisfaction, product usage, and other relevant KPIs, while sharing actionable insights with both internal teams and customers.
• Identify opportunities to expand customer wallet share by analyzing needs, business goals, and product utilization.
• Meet retention and expansion targets by employing consultative sales strategies.
• Effectively communicate the distinct value of products and services, aligning them with the customer’s business objectives and addressing core challenges.
• Lead account teams by coordinating efforts across internal stakeholders to address customer challenges and achieve shared goals.

Skills

Customer success

Account management

Strategic consulting

Relationship building

Analytical skills

Listening skills

Dutch language

English language

Tools

CRM software

Job description

Sowelo Consulting is seeking a Customer Success Manager to join our European team. You will act as a strategic advisor, fostering long-term relationships and guiding account teams to meet client goals across our SaaS offerings.

You will build trust with senior leadership, drive adoption, and identify opportunities for retention and expansion. Hybrid work in the Netherlands is available, with regular collaboration across departments to deliver value.