Strategic Customer Success Manager for Enterprise Growth | Hybrid

Sowelo Consulting; Rotterdam; Hybride; EUR 55 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Office in Breukelen

Résumé du poste

Sowelo Consulting in the Netherlands is seeking a Customer Success Manager to join the European CS team. You will nurture long-term relationships with senior leaders, act as strategic advisor, and coordinate across departments to maximize product value and adoption.

You will manage a portfolio of 40 accounts, drive retention and upsell opportunities, track KPIs, and partner with sales, product, and support.

Qualifications

• Minimum of 2 years in customer success or related roles.
• Experience in SaaS or a retail-related background.
• Proven expertise in addressing and supporting complex enterprise customer requirements.
• Demonstrated success in consistently achieving and exceeding targets.
• Adept at building strong relationships with customer stakeholders to drive outcomes.
• Excellent listening skills for both technical and non-technical audiences.
• Strong analytical use of customer data to inform decisions and recommendations.
• Fluent in spoken and written English and Dutch.

Responsabilités

• Build and maintain relationships with decision-makers and stakeholders.
• Identify goals, challenges, and needs to recommend upsell opportunities.
• Drive product value and adoption to support upselling initiatives.
• Conduct regular check-ins to evaluate satisfaction and identify growth areas.
• Manage a portfolio of 40 accounts (enterprise and multiproduct).
• Monitor risks to retention and proactively ensure customer success.
• Track KPIs and share actionable insights with internal teams and customers.
• Lead cross-functional coordination to address challenges and achieve goals.

Connaissances

Relationship-building

Upsell opportunities

Account management

SaaS experience

Analytical skills

Dutch + English

Outils

CRM software

Description du poste

Sowelo Consulting in the Netherlands is seeking a Customer Success Manager to join the European CS team. You will nurture long-term relationships with senior leaders, act as strategic advisor, and coordinate across departments to maximize product value and adoption.

You will manage a portfolio of 40 accounts, drive retention and upsell opportunities, track KPIs, and partner with sales, product, and support.