Account Manager - SMB

Meltwater Netherlands; Amsterdam; Hybrid; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Flexible paid time off

8% holiday allowance

Travel reimbursement

Retirement plan

Gym membership discounts

CalmApp subscription

Hybrid work model

Family leave program

Professional development

Job summary

Meltwater Netherlands is seeking a detail-oriented Account Manager to manage, renew, and grow a portfolio of Small–Medium Business SaaS clients. You will partner with Customer Success and Renewals teams to drive retention and expand within accounts.

Ideal candidates have 1–3 years in SaaS account management, strong Dutch and English communication, and a proactive, strategic mindset. This role follows a hybrid schedule requiring three days in the Amsterdam office.

Qualifications

• Bachelor's degree preferred with SaaS or software industry exposure.
• 1–3 years in account management, growth, and renewals in SaaS.
• Strong strategic thinking and execution focused on retention and growth.
• Proactive in identifying expansion opportunities within accounts.

Responsibilities

• Manage, renew, and grow a portfolio of assigned SMB SaaS accounts.
• Develop customized account plans to optimize retention and growth.
• Collaborate with Customer Success and Renewals teams to drive renewal outcomes.
• Identify upsell/cross-sell opportunities and pursue expansions.
• Negotiate pricing in renewals and maintain strong stakeholder relationships.
• Monitor usage and engagement to inform renewal strategies.

Skills

Account management

Sales

Cross-functional collaboration

Customer retention

Strategic planning

Education

Bachelor's degree or higher

Job description

Are you a detail-oriented Account Manager with experience serving SaaS customers? We're looking for professionals like you to join our ambitious team and take ownership of managing, renewing, and growing a portfolio of valued clients. In this role, you will work with our Small–Medium Business portfolio, supporting a diverse and fast-paced customer base.

At Meltwater, we offer more than just a job, we offer a path for personal and professional development. You’ll thrive in an environment that values your input, encourages mentorship, and promotes inclusive leadership. You'll collaborate with experienced Account Managers and supportive leaders who are committed to helping you succeed.

Join our team and become part of a diverse, inclusive community that values your contributions and gives you the opportunity to reach your full potential.

What You’ll Do:

• Manage, renew, and foster growth within assigned accounts.
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You’ll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• A minimum of 1 - 3 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
• Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
• Ability to develop effective account plans and strategies aligned with customer goals.
• A proactive approach to identifying and driving expansion opportunities within accounts.
• Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
• Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
• Excellent written and verbal communication skills in Dutch and English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance.
• Enjoy an 8% holiday allowance on your total earnings, encompassing bonuses and commissions, to enhance your overall compensation package.
• We've got you covered for travel expenses to the office if you reside in an eligible area.
• Secure your future with our retirement plan.
• Stay fit conveniently with reduced gym membership fees within our office building, promoting a healthy work-life balance for all employees.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Our platform empowers our 27,000 customers worldwide by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas, and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.