Client Success Manager – Hybrid in Amsterdam

Meltwater Group; Amsterdam; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Flexible PTO

8% holiday allowance

Retirement plan

Gym membership discount

CalmApp subscription

Hybrid work model

Family leave

Job summary

Meltwater is seeking a Customer Success Manager in Amsterdam to ensure ongoing success and satisfaction for our customers. The role focuses on product adoption, risk mitigation, and customer training within a hybrid work model.

You will collaborate with Renewal and Account Managers, drive value delivery, and identify upsell opportunities while maintaining high client retention and advocacy. fluency in English; Dutch is a plus, and 4 days in the office are required.

Qualifications

• Bachelor's degree preferred or higher is advantageous.
• Experience in customer success or account management.
• Excellent communication and interpersonal skills.
• Results-driven with a proactive approach.
• Collaborative and able to work with cross-functional teams.
• Strong English proficiency; Dutch is a plus.
• Hybrid work arrangement requiring 4 days in the office.

Responsibilities

• Collaborate with Renewal and Account Managers to align customer needs.
• Provide guidance to ensure adoption of Meltwater solutions.
• Support upsell and cross-sell opportunities with Account Managers.
• Lead onboarding and training for new customers.
• Conduct executive business reviews and gather feedback.
• Manage renewals, mitigate risks, and drive retention.
• Identify expansion opportunities and communicate them aptly.

Skills

Customer success

Account management

Communication

Dutch (nice to have)

English

Education

Bachelor's degree or higher

Job description

Meltwater is seeking a Customer Success Manager in Amsterdam to ensure ongoing success and satisfaction for our customers. The role focuses on product adoption, risk mitigation, and customer training within a hybrid work model.

You will collaborate with Renewal and Account Managers, drive value delivery, and identify upsell opportunities while maintaining high client retention and advocacy. fluency in English; Dutch is a plus, and 4 days in the office are required.