Strategic Customer Success Partner (English)

Meltwater Netherlands; Amsterdam; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexible paid time off

8% holiday allowance

Travel expenses to office covered

Retirement plan

Gym membership discounts

CalmApp subscription

Hybrid work style

Family leave program

Professional development opportunities

Job summary

Meltwater Netherlands is seeking a Customer Success Manager (English speaking) to drive adoption and renewal outcomes. You will collaborate with Renewal and Account Managers, guide customers to maximize value from Meltwater solutions, and tailor engagements to each client’s objectives.

You will lead onboarding, training, and executive reviews to ensure ongoing satisfaction and expansion opportunities, while working in a hybrid office environment.

Qualifications

• Exceptional communication and interpersonal skills.
• Results-driven mindset with focus on customer success.
• Proactive approach to identifying customer needs and opportunities.
• Collaborative spirit with cross-functional teams.
• Excellent written and verbal English communication.

Responsibilities

• Collaborate with Renewal and Account Managers to align customer needs.
• Guide adoption of Meltwater solutions to maximize value.
• Equip clients with tools and resources to foster advocacy and renewal.
• Understand customers' context to tailor solutions.
• Identify upsell and cross-sell opportunities with the Account Manager team.
• Engage accounts before renewals to support renewals and mitigate risks.
• Own account gross retention and drive high satisfaction.
• Drive product adoption and ongoing value delivery.
• Lead onboarding and training sessions for new customers.

Skills

Communication

Interpersonal skills

Results-driven

Proactive

Collaboration

English

Education

Bachelor's degree or higher

Job description

Meltwater Netherlands is seeking a Customer Success Manager (English speaking) to drive adoption and renewal outcomes. You will collaborate with Renewal and Account Managers, guide customers to maximize value from Meltwater solutions, and tailor engagements to each client’s objectives.

You will lead onboarding, training, and executive reviews to ensure ongoing satisfaction and expansion opportunities, while working in a hybrid office environment.