RMA & Returns Coordinator - Electronics Parts

Smith Japan GK; Haarlem; On-site; EUR 32,000 - 42,000; Full time

Job summary

Smith Japan GK is seeking an organized Materials Returns Specialist to manage RMAs and RTVAs, coordinate returns with vendors, and issue credits and debits accurately. You will track return movements, maintain documentation for audits, and prepare weekly and monthly reports while collaborating with Inventory, Receiving, Logistics, QC, Accounting and Legal to support day-to-day Ops.

The role requires at least 2 years of warehouse experience in electronics/IT parts, strong attention to detail,

Qualifications

• 2+ years of warehouse experience in electronics/IT parts.
• Detail-oriented with strong organizational skills.
• Strong written and oral communication.
• Ability to lift up to 15 kg.
• Proficient in MS Office, especially Excel.

Responsibilities

• Serve as the primary contact for RMAs, RTVAs, and returns.
• Process and issue customer credits and vendor debits promptly.
• Verify return details match shipped products.
• Respond to accounting inquiries with supporting docs.
• Prepare and distribute weekly and monthly RMA/RTVA reports.
• Track return material movement and maintain audit documentation.
• Assist with routine cycle counts to validate stock.
• Use internal databases to reconcile inventory locations and quantities.
• Collaborate with Inventory, Receiving, Logistics, QC, Accounting, Legal and others.
• Provide backup support for other Operations functions.

Skills

Ability to multi-task

Detail oriented and fast-paced

Tools

Excel

Job description

Smith Japan GK is seeking an organized Materials Returns Specialist to manage RMAs and RTVAs, coordinate returns with vendors, and issue credits and debits accurately. You will track return movements, maintain documentation for audits, and prepare weekly and monthly reports while collaborating with Inventory, Receiving, Logistics, QC, Accounting and Legal to support day-to-day Ops.

The role requires at least 2 years of warehouse experience in electronics/IT parts, strong attention to detail,