RMA Coordinator

Smith & Associates; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Job summary

Smith & Associates is seeking a detail-oriented Warehouse Specialist to manage returns and related financial transactions. You will coordinate RMAs/RTVAs, verify product accuracy, and prepare monthly reports in a fast-paced environment.

The role requires 2+ years in warehousing, proficiency with MS Office (Excel), and the ability to lift up to 15 kg. Collaboration across departments is essential to maintain inventory integrity.

Qualifications

• Minimum 2 years of proven warehouse experience.
• Experience in electronics or IT parts industry preferred.
• Strong written and oral communication skills.
• Able to lift up to 15 kg.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Serve as primary point of contact for all customer service inquiries related to RMAs, RTVAs, and returns.
• Process and issue customer credits and vendor debits promptly.
• Verify returned products match what was shipped to/from Smith & Associates.
• Respond to accounting inquiries with supporting documentation.
• Prepare and distribute weekly and monthly RMA/RTVA reports.
• Track return material movement and maintain documentation for audits.
• Assist with cycle counts to validate stock accuracy.
• Ensure inventory aligns with system records.
• Collaborate with Inventory, Receiving, Logistics, QC, Accounting, Legal and other departments.
• Provide backup support for other Operations functions.

Skills

Multitasking

Attention to detail

Communication skills

Fast-paced environment

Tools

Microsoft Office

Excel

Job description

Job Purpose

• To research and issue all customer requests for material return; coordinate returns to vendors

Essential Job Duties

• Serve as the primary point of contact for all customer service inquiries related to RMAs, RTVAs, and returns.
• Process and issue customer credits and vendor debits in a timely and accurate manner.
• Verify all available information to ensure the returned product matches product shipped to/from Smith and Associates.
• Respond to accounting inquiries and provide supporting documentation as needed.
• Prepare and distribute weekly and monthly RMA/RTVA reports
• Track return material movement and ensure proper documentation is maintained for audits and internal controls.
• Assist with routine and scheduled cycle counts to validate stock accuracy.
• Utilize internal databases to ensure physical inventory aligns with system-recorded locations and quantities.
• Collaborate with Inventory, Receiving, Logistics, QC , Accounting, Legal and other departments to support day-to-day activities.
• Provide backup support for other functions within the Operations team as needed.

Competencies

• Ability to multi-task
• Must be detail oriented and able to work in a fast-paced environment

Experience

• At least 2 years of proven warehouse experience in an all-around role, specifically within the electronics or IT parts industry.
• A keen eye for detail and the ability to detect physical defects in components.
• Strong written and oral communication skills.
• Excellent organizational and multitasking abilities.
• The ability to lift up to 15kg.
• Experience with Microsoft Office, specifically Excel is a plus.
• Knowledge of the electronics distribution field is a bonus.

Software Requirements

MS Office

Position Type

Full-Time/Regular

We are an Equal Opportunity/Affirmative Action Employer.