RMA & Repair Operations Specialist

TD SYNNEX Netherlands; Tiel; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

28 vacation days

Pension plan

Travel reimbursement

Wellness initiatives

Inclusive workplace

Job summary

TD Synnex Netherlands is seeking an RMA Service Operator to support the full return and repair process for technology products in a hands-on warehouse environment. You'll work closely with customers, vendors and colleagues to ensure efficient processing and accurate records.

You will handle RMA requests, verify warranty status, coordinate repairs, track cases and provide timely updates. The role emphasizes attention to detail, clear communication in Dutch and English, and a proactive, team-first

Qualifications

• Fluent communication in Dutch and English.
• Strong attention to detail and accuracy.
• Comfortable with computer systems and admin tasks.
• Proactive team player with hands-on mentality.
• Able to work under pressure and manage multiple tasks.
• Experience in RMA, service operations, logistics or warehouse environments is a plus.
• Reach truck certificate is an advantage but not required.

Responsibilities

• Process RMA and repair requests from start to finish.
• Verify warranty status and obtain vendor approvals.
• Coordinate repairs and communicate quotes to customers.
• Track RMA cases and maintain records.
• Provide updates to customers, vendors, internal teams.
• Receive, inspect, pick, pack, and ship products.
• Support warehouse and logistics activities as required.

Skills

Communication (Dutch/English)

Attention to detail

Team player

Proactive mindset

Multitasking

RMA experience

Logistics experience

Education

Reach truck certificate

Job description

TD Synnex Netherlands is seeking an RMA Service Operator to support the full return and repair process for technology products in a hands-on warehouse environment. You'll work closely with customers, vendors and colleagues to ensure efficient processing and accurate records.

You will handle RMA requests, verify warranty status, coordinate repairs, track cases and provide timely updates. The role emphasizes attention to detail, clear communication in Dutch and English, and a proactive, team-first