RMA Coordinator

Smith; Haarlem; On-site; EUR 24,000 - 34,000; Full time

Job summary

Smith in Haarlem, Netherlands requires a detail-oriented Warehouse/Returns Clerk to manage RMA and RTVA processes. You will coordinate returns with vendors, serve as the main contact for customer service inquiries, and process credits/debits accurately.

The role emphasizes reporting, stock validation, and cross-functional collaboration across departments. Ideal candidates bring at least 2 years of warehouse experience, strong communication, and proficiency with MS Office and Excel.

Qualifications

• At least 2 years of proven warehouse experience.
• Strong attention to detail and accuracy in handling returns.
• Ability to multitask in a fast-paced environment.
• Good written and verbal communication skills.

Responsibilities

• Research and issue all customer requests for material return; coordinate returns to vendors.
• Serve as the primary contact for RMAs, RTVAs, and returns.
• Process and issue customer credits and vendor debits in a timely and accurate manner.
• Verify returned products match what was shipped to/from Smith and Associates.
• Respond to accounting inquiries and provide supporting documentation.
• Prepare and distribute weekly/monthly RMA/RTVA reports.
• Track return material movement and maintain audit-ready documentation.
• Assist with routine cycle counts to validate stock accuracy.
• Collaborate with Inventory, Receiving, Logistics, QC, Accounting, Legal, and others.
• Provide backup support for other functions within Operations.
• Ability to multi-task and stay detail-oriented in a fast-paced environment.

Skills

Warehouse experience

Attention to detail

Multitasking

Communication skills

Organizational skills

Lift up to 15 kg

Tools

MS Office

Excel

Job description

• To research and issue all customer requests for material return; coordinate returns to vendors


• Serve as the primary point of contact for all customer service inquiries related to RMAs, RTVAs, and returns.


• Process and issue customer credits and vendor debits in a timely and accurate manner.


• Verify all available information to ensure the returned product matches product shipped to/from Smith and Associates.


• Respond to accounting inquiries and provide supporting documentation as needed.


• Prepare and distribute weekly and monthly RMA/RTVA reports


• Track return material movement and ensure proper documentation is maintained for audits and internal controls.


• Assist with routine and scheduled cycle counts to validate stock accuracy.


• Utilize internal databases to ensure physical inventory aligns with system-recorded locations and quantities.


• Collaborate with Inventory, Receiving, Logistics, QC , Accounting, Legal and other departments to support day‑to‑day activities.


• Provide backup support for other functions within the Operations team as needed.


• Ability to multi-task


• Must be detail oriented and able to work in a fast-paced environment

Job Purpose

• To research and issue all customer requests for material return; coordinate returns to vendors

Essential Job Duties

• Serve as the primary point of contact for all customer service inquiries related to RMAs, RTVAs, and returns.


• Process and issue customer credits and vendor debits in a timely and accurate manner.


• Verify all available information to ensure the returned product matches product shipped to/from Smith and Associates.


• Respond to accounting inquiries and provide supporting documentation as needed.


• Prepare and distribute weekly and monthly RMA/RTVA reports


• Track return material movement and ensure proper documentation is maintained for audits and internal controls.


• Assist with routine and scheduled cycle counts to validate stock accuracy.


• Utilize internal databases to ensure physical inventory aligns with system-recorded locations and quantities.


• Collaborate with Inventory, Receiving, Logistics, QC , Accounting, Legal and other departments to support day‑to‑day activities.


• Provide backup support for other functions within the Operations team as needed.

Competencies

• Ability to multi-task


• Must be detail oriented and able to work in a fast-paced environment

Experience

• At least 2 years of proven warehouse experience in an all‑around role, specifically within the electronics or IT parts industry.


• A keen eye for detail and the ability to detect physical defects in components.


• Strong written and oral communication skills.


• Excellent organizational and multitasking abilities.


• The ability to lift up to 15kg.


• Experience with Microsoft Office, specifically Excel, is a plus.


• Knowledge of the electronics distribution field is a bonus.

Software Requirements

• MS Office

Position Type

• Full-Time/Regular

We are an Equal Opportunity/Affirmative Action Employer.