RMA Coordinator

Smith & Associates Europe B.V.; Amsterdam; On-site; EUR 36,000 - 48,000; Full time

Job summary

Smith & Associates Europe B.V. is seeking a Returns Coordinator to manage RMAs and RTVAs, process credits and debits, and ensure accurate match of returned components to shipments.

You will work cross-functionally with Inventory, Receiving, Logistics, QC, Accounting and Legal teams in a fast-paced warehouse setting. Excellent attention to detail is essential, as is the ability to lift up to 15 kg and to communicate clearly in English.

Qualifications

• Must be able to multi-task and stay organized in a busy warehouse environment.

Responsibilities

• Serve as the primary point of contact for RMAs, RTVAs, and returns.
• Process and issue customer credits and vendor debits promptly.
• Verify returned products against original shipments for Smith & Associates.
• Respond to accounting inquiries and provide supporting docs.
• Prepare weekly and monthly RMA/RTVA reports.
• Track return material movement with proper documentation for audits.
• Assist with cycle counts to validate stock accuracy.
• Use internal databases to align physical inventory with system data.
• Collaborate with Inventory, Receiving, Logistics, QC, Accounting, Legal and others.
• Provide backup support for other Operations functions.

Skills

Multi-tasking

Detail-oriented

Fast-paced environment

Tools

MS Office

Excel

Job description

Job Purpose

To research and issue all customer requests for material return; coordinate returns to vendors

Essential Job Duties

• Serve as the primary point of contact for all customer service inquiries related to RMAs, RTVAs, and returns.
• Process and issue customer credits and vendor debits in a timely and accurate manner.
• Verify all available information to ensure the returned product matches product shipped to/from Smith and Associates.
• Respond to accounting inquiries and provide supporting documentation as needed.
• Prepare and distribute weekly and monthly RMA/RTVA reports
• Track return material movement and ensure proper documentation is maintained for audits and internal controls.
• Assist with routine and scheduled cycle counts to validate stock accuracy.
• Utilize internal databases to ensure physical inventory aligns with system-recorded locations and quantities.
• Collaborate with Inventory, Receiving, Logistics, QC , Accounting, Legal and other departments to support day‑to‑day activities.
• Provide backup support for other functions within the Operations team as needed.

Competencies

• Ability to multi-task
• Must be detail oriented and able to work in a fast-paced environment

Experience

• At least 2 years of proven warehouse experience in an all-around role, specifically within the electronics or IT parts industry.
• A keen eye for detail and the ability to detect physical defects in components.
• Strong written and oral communication skills.
• Excellent organizational and multitasking abilities.
• The ability to lift up to 15kg.
• Experience with Microsoft Office, specifically Excel, is a plus.
• Knowledge of the electronics distribution field is a bonus.

Software Requirements

MS Office

Position Type

Full-Time/Regular

We are an Equal Opportunity/Affirmative Action Employer.

Founded in 1984, Smith is the leading independent distributor of electronic components. Smith's Intelligent Distribution™ model offers a comprehensive suite of flexible and scalable supply chain solutions to source, manage, test, and ship billions of components to partners worldwide in every industry and vertical. The company is backed by more than 25 certifications and accreditations and has developed and implemented sustainable practices that exceed industry and regulatory requirements. Building on its decades of market data, cutting-edge technology, and a systems-based approach to quality excellence, Smith generated more than USD $3.4 billion in global revenue in 2025 and ranks eighth among all global distributors. Visit www.smithweb.com to learn more.