RMA Coordinator

Smith Japan GK; Haarlem; On-site; EUR 32,000 - 42,000; Full time

Job summary

Smith Japan GK is seeking an organized Materials Returns Specialist to manage RMAs and RTVAs, coordinate returns with vendors, and issue credits and debits accurately. You will track return movements, maintain documentation for audits, and prepare weekly and monthly reports while collaborating with Inventory, Receiving, Logistics, QC, Accounting and Legal to support day-to-day Ops.

The role requires at least 2 years of warehouse experience in electronics/IT parts, strong attention to detail,

Qualifications

• 2+ years of warehouse experience in electronics/IT parts.
• Detail-oriented with strong organizational skills.
• Strong written and oral communication.
• Ability to lift up to 15 kg.
• Proficient in MS Office, especially Excel.

Responsibilities

• Serve as the primary contact for RMAs, RTVAs, and returns.
• Process and issue customer credits and vendor debits promptly.
• Verify return details match shipped products.
• Respond to accounting inquiries with supporting docs.
• Prepare and distribute weekly and monthly RMA/RTVA reports.
• Track return material movement and maintain audit documentation.
• Assist with routine cycle counts to validate stock.
• Use internal databases to reconcile inventory locations and quantities.
• Collaborate with Inventory, Receiving, Logistics, QC, Accounting, Legal and others.
• Provide backup support for other Operations functions.

Skills

Ability to multi-task

Detail oriented and fast-paced

Tools

Excel

Job description

Job Purpose

To research and issue all customer requests for material return; coordinate returns to vendors

Essential Job Duties

• Serve as the primary point of contact for all customer service inquiries related to RMAs, RTVAs, and returns.
• Process and issue customer credits and vendor debits in a timely and accurate manner.
• Verify all available information to ensure the returned product matches product shipped to/from Smith and Associates.
• Respond to accounting inquiries and provide supporting documentation as needed.
• Prepare and distribute weekly and monthly RMA/RTVA reports
• Track return material movement and ensure proper documentation is maintained for audits and internal controls.
• Assist with routine and scheduled cycle counts to validate stock accuracy.
• Utilize internal databases to ensure physical inventory aligns with system-recorded locations and quantities.
• Collaborate with Inventory, Receiving, Logistics, QC , Accounting, Legal and other departments to support day-to-day activities.
• Provide backup support for other functions within the Operations team as needed.

Competencies

• Ability to multi-task
• Must be detail oriented and able to work in a fast-paced environment

Experience

• At least 2 years of proven warehouse experience in an all-around role, specifically within the electronics or IT parts industry.
• A keen eye for detail and the ability to detect physical defects in components.
• Strong written and oral communication skills.
• Excellent organizational and multitasking abilities.
• The ability to lift up to 15kg.
• Experience with Microsoft Office, specifically Excel, is a plus.
• Knowledge of the electronics distribution field is a bonus.

Software Requirements

MS Office

Position Type

Full-Time/Regular

We are an Equal Opportunity/Affirmative Action Employer.