RMA & Returns Operations Specialist

Smith & Associates Europe B.V.; Amsterdam; On-site; EUR 36,000 - 48,000; Full time

Job summary

Smith & Associates Europe B.V. is seeking a Returns Coordinator to manage RMAs and RTVAs, process credits and debits, and ensure accurate match of returned components to shipments.

You will work cross-functionally with Inventory, Receiving, Logistics, QC, Accounting and Legal teams in a fast-paced warehouse setting. Excellent attention to detail is essential, as is the ability to lift up to 15 kg and to communicate clearly in English.

Qualifications

• Must be able to multi-task and stay organized in a busy warehouse environment.

Responsibilities

• Serve as the primary point of contact for RMAs, RTVAs, and returns.
• Process and issue customer credits and vendor debits promptly.
• Verify returned products against original shipments for Smith & Associates.
• Respond to accounting inquiries and provide supporting docs.
• Prepare weekly and monthly RMA/RTVA reports.
• Track return material movement with proper documentation for audits.
• Assist with cycle counts to validate stock accuracy.
• Use internal databases to align physical inventory with system data.
• Collaborate with Inventory, Receiving, Logistics, QC, Accounting, Legal and others.
• Provide backup support for other Operations functions.

Skills

Multi-tasking

Detail-oriented

Fast-paced environment

Tools

MS Office

Excel

Job description

Smith & Associates Europe B.V. is seeking a Returns Coordinator to manage RMAs and RTVAs, process credits and debits, and ensure accurate match of returned components to shipments.

You will work cross-functionally with Inventory, Receiving, Logistics, QC, Accounting and Legal teams in a fast-paced warehouse setting. Excellent attention to detail is essential, as is the ability to lift up to 15 kg and to communicate clearly in English.