Remote L2 Desktop Support Technician – IT Specialist

SISL Global; Amsterdam; On-site; EUR 35,000 - 50,000; Full time

Job summary

A leading IT services company in Amsterdam is seeking an L2 Desktop Support Technician. The role focuses on providing advanced technical support for desktop and laptop issues, ensuring optimal performance and user satisfaction. Candidates should have experience in troubleshooting Windows and Mac systems and should possess strong problem-solving skills. This full-time position requires a relevant degree or equivalent experience along with good communication abilities and a collaborative mindset.

Qualifications

• 2-4 years of experience in a desktop support or similar role.
• Proficiency with Microsoft Office Suite and other common software applications.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Responsibilities

• Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Skills

Desktop support

Troubleshooting

Windows operating system

Mac operating system

Network connectivity

Microsoft Office Suite

Active Directory

Problem-solving

Communication skills

Education

Associate’s or bachelor’s degree in information technology

Job description

A leading IT services company in Amsterdam is seeking an L2 Desktop Support Technician. The role focuses on providing advanced technical support for desktop and laptop issues, ensuring optimal performance and user satisfaction. Candidates should have experience in troubleshooting Windows and Mac systems and should possess strong problem-solving skills. This full-time position requires a relevant degree or equivalent experience along with good communication abilities and a collaborative mindset.